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System Engineer

System Engineer

recruitometryNew York, NY, United States
3 days ago
Job type
  • Full-time
  • Quick Apply
Job description

System Engineer

We are seeking a System Support Engineer to deliver first- and second-line technical support for mission-critical systems. This role is ideal for someone who is hands-on, passionate about problem-solving, and eager to deepen their expertise in system operations, networking, and IoT technologies.

If you excel in fast-paced environments and enjoy making a direct impact on customer success, we would love to connect.

Why You Should Join Us :

This role gives you the opportunity to work at the heart of a real-time, data-intensive technology platform used by retailers nationwide. You will :

  • Work directly with modern infrastructure supporting high-volume, business-critical applications.
  • Strengthen your technical expertise across Linux systems, networking, databases, and IoT device environments.
  • Have a direct and meaningful impact on customer satisfaction and platform reliability.
  • Collaborate with product, engineering, and operations teams to influence best practices and continuous improvement.
  • Join a team that values ownership, learning, and technical growth while offering the stability of a mature, scaling organization.

If you are looking to advance your support engineering career while working with advanced, data-driven retail technologies, this is an excellent opportunity.

Key Responsibilities :

  • Provide Level 1 3 technical support for production systems, including Linux servers, networking, and system-level services.
  • Troubleshoot and resolve issues related to system performance, configuration, networking, and storage.
  • Monitor overall system health and performance using system monitoring tools.
  • Prioritize and manage multiple open issues simultaneously.
  • Collaborate with internal teams to document best practices and expand the internal and external knowledge base.
  • Follow up with clients after troubleshooting to ensure full system functionality.
  • Create and maintain technical documentation, including manuals and support notes.
  • Build and maintain strong client relationships, ensuring a professional and positive support experience.
  • Requirements :

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Strong Linux administration skills, especially in mission-critical environments.
  • Experience with system performance monitoring tools.
  • Solid networking knowledge, including firewalls, VPNs, TCP / IP, troubleshooting, and performance tuning.
  • Basic database understanding, including SQL querying and troubleshooting.
  • Proven experience in roles such as Technical Support Engineer, Desktop Support Engineer, or IT Help Desk Technician.
  • Exceptional communication, troubleshooting, and customer service skills.
  • Highly motivated, organized, and able to manage multiple priorities effectively.
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    System Engineer • New York, NY, United States

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