Patient Coordinator

Job Title

Contentnea Health is a Community Health Center providing comprehensive medical, dental and behavioral health services for members of our communities in Greene, Pitt and Pamlico counties in eastern North Carolina.

Job Summary

Receives patients, guests, visitors and vendors, performs check-in and check-out processes for patient appointments.

Responsibilities and Duties

1) Receives patients, guests, visitors and vendors upon arrival to the clinic and by phone. a) Greets individuals, identifies the individual's needs, and routes accordingly. b) Maintains neatness of waiting area and front desk. 2) Performs check-in process for patient visits. a) Checks patients in on arrival. b) Provides patient registration form to patients and attaches to patient account. c) Verifies demographic information and updates information in patient account. d) Verifies billing information, including current insurance information, and sliding fee eligibility and status. e) Collaborates with Financial Counselor to review sliding fee applications. f) Collects and posts payments. g) Supports patients in completion of forms as needed. 3) Performs check-out process after patient visit. a) Checks patient out at end of patient visit. b) Schedules return appointments. 4) Processes daily cash collections. a) Reviews day sheet and reconciles with cash collections. b) Prepares daily deposit slip.

Qualifications and Skills

Possesses a basic level of written and verbal communication skills, computational and computer skills, and mathematical knowledge typically acquired through completion of a high school program. Possesses specific knowledge of scheduling and registration processes and practices.