Technical Support Manager

Technical Support Manager

Location : Mt. Crawford, VA

Department : Technical Support

Reports To : VP of Operations and Engineering

Power Monitors, Inc. is seeking a Technical Support Manager to lead and strengthen our customer-facing technical support operations. This role ensures customer inquiries are resolved quickly and accurately while serving as a key link between our customers, Engineering, and Software Development teams.

If you're a hands-on leader with strong troubleshooting skills and a passion for helping others solve complex technical issues, we'd love to hear from you!

Key Responsibilities

• Lead and support the Technical Support team, ensuring timely and high-quality customer assistance.
• Provide direct technical support for PMI products, software, and field applications.
• Act as the primary liaison between customers, Engineering, and Software Development.
• Document, track, and analyze technical issues and recurring problems.
• Contribute to testing and feedback during product development and updates.
• Create and maintain internal technical documentation and knowledge base content.
• Identify process improvements to enhance efficiency and customer satisfaction.
• Occasional overnight travel may be required.

What We're Looking For

Benefits

About Power Monitors, Inc.

Since 1986, Power Monitors, Inc. has been a leading manufacturer of innovative power quality analyzers and wireless testing equipment. Serving clients worldwide, we are known for our cutting-edge technology, 24 / 7 technical support, and customer-first mindset.