Sales Operations II - AMZ9182375

Sales Operations Ii

Employer : Amazon Dev Center U.S., Inc.

Offered Position : Sales Operations II

Job Location : Seattle, Washington

Job Number : AMZ9182375

Position Responsibilities : Manage and facilitate end-to-end billing processes within the AWS Billing organization to ensure accurate and timely delivery of billing artifacts to customers. Collaborate with cross-functional teams, including engineering, finance, and customer support, to resolve billing discrepancies and improve operational efficiency. Monitor and manage the billing lifecycle, from data collection and validation to artifact generation and customer delivery, meeting strict service-level-agreement (SLAs) and quality standards. Identify and implement process improvements to optimize billing workflows, reduce processing time and minimize errors. Leverage analytical tools and dashboards like Power BI and AWS Quicksight to track and report key performance indicators (KPIs) for billing operations and provide actionable insights to leadership. Serve as the primary point of contact for escalations and high-priority issues, ensuring prompt resolution and customer satisfaction. Support audits and compliance initiatives by developing and maintaining documentation for private pricing processes and procedures.

Position Requirements : Bachelor's degree or foreign equivalent degree in Business, Finance, Accounting, or a related field and three years of experience in the job offered or a related occupation. Must have three years of experience in the following skill(s) : 1) in billing operations, revenue cycle management, or related experience; 2) with ERP systems and billing software; 3) with data analysis and reporting; 4) with SQL and database management; 5) working with revenue recognition principles; 6) managing billing operations and systems and resolving complex billing issues; 7) with compliance requirements and industry regulations; 8) developing and implementing billing procedures; 9) with process improvement and optimization; and 10) with accounts receivable management, and contract terms and pricing structures.

Amazon.com is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

40 hours / week, 8 : 00am-5 : 00pm, Salary Range $88,100 / year to $154,100 / year. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits.