Talent.com
Senior Level Call Center Agent | Call Center Agent [COC0019018]
Senior Level Call Center Agent | Call Center Agent [COC0019018]ProSidian Consulting • Charlotte, NC, US
No longer accepting applications
Senior Level Call Center Agent | Call Center Agent [COC0019018]

Senior Level Call Center Agent | Call Center Agent [COC0019018]

ProSidian Consulting • Charlotte, NC, US
30+ days ago
Job type
  • Full-time
Job description

Senior Level Call Center Agent

ProSidian is seeking a Senior Level Call Center Agent for program support on a contract basis located in Charlotte, NC, supporting strategic delivery of Government and Public Services Sector Human Capital Solutions through Temporary Help Services and Recruiting/Staff Augmentation capabilities for the City of Charlotte (COC).

This is a contract contingent or contract W-2 (IRS-1099) Call Center Agent Functional Area Professional - Staffing Augmentation and Recruiting Services Position; however, ProSidian reserves the right to convert to a full-time ProSidian employed W-2 Position.

Job Overview

Provide services and support as a Staffing Augmentation and Recruiting Services (Senior Level Call Center Agent) in the Government and Public Services Industry Sector focusing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (of country/world).

Responsibilities and Duties

  • Identify customer pain points and propose solutions.
  • Collaborate with internal teams to implement fixes.
  • Follow up on customer satisfaction.

Qualifications

  • 24 years customer service experience, solution-oriented roles preferred.

Education / Experience Requirements / Qualifications

  • Associate's or bachelor's degree preferred.

Skills Required

  • Analytical thinking, communication, relationship management.

Competencies Required

  • Initiative, customer advocacy, problem-solving.

Ancillary Details Of The Roles

  • May handle VIP or high-value accounts.
  • Tracks and reports solution success metrics.

Other Details

  • Often serves in a hybrid support/sales role.

ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, Vietnam era, or another eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.

Create a job alert for this search

Senior Level Call Center Agent | Call Center Agent [COC0019018] • Charlotte, NC, US

Similar jobs

Call Center Sales Retention Representative (Sardis Rd) - $18 Per Hour plus Commission and Incentives!

Phenom PeopleCharlotte, NC, United States
Full-time

Maximize opportunities to retain existing customers from disconnecting while retaining and upselling core products i.Execute retention strategy that strikes balance between saving customers and ret...Show more

 • Promoted

Remote Job $790/wk - Hiring Focus Group Panelists

MaxionLake Norman of Catawba, NC, US
Remote
Full-time +2

Want to make extra money on YOUR schedule? Join our exclusive list of research study participants and .Perfect for anyone seeking remote, part-time, or temporary work, these opportunities require ....Show more

 • Promoted

Dealer Floor Plan - Insurance Expert

Daimler TruckFort Mill, SC, United States
Full-time

Dealer Floor Plan - Insurance Expert.The Dealer Floor Plan - Insurance Expert oversees the Floor Plan Insurance program for commercial vehicles.In overseeing the administration and execution of Flo...Show more

 • Promoted

Remote Customer Service Representative – Product Testing

GLOCPAStatesville, North Carolina
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more

 • Promoted

Remote Call Center Agent

JerryCharlotte, NC, United States
Remote
Part-time

About the Opportunity:Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we're on a mission to help car owners save time and money on one of their most expensive and high m...Show more

 • Promoted

Zone Lead - FT

At Home Stores LLCPineville, NC, United States
Full-time

Zone Lead (Full-Time) Our Mission: Enable everyone to make their house a home.Our Vision: To become the first-choice destination for home and holiday décor.Job Summary: The Zone Lead (ZL) reports t...Show more

 • Promoted

Life Insurance Sales Agent

SFG - Peterson AgencyCharlotte, NC, US
Full-time +1
Quick Apply

Companies Hiring The Most High-Paying Jobs In 2024," and listed on INC's "Top 5000 Fastest Growing Companies" for six years in a row, we have a proven system and are hiring hard-working, motivated ...Show more

CALL CENTER REPRESENTATIVE

JonesbororealtycompanyNorth Carolina, North Carolina, United States
Remote
Full-time
Quick Apply

Position: Call Center Representative.We specialize in providing our clients with exceptional customer service and helping them find their dream homes.Our company is expanding and we are looking for...Show more

Insurance Sales Agent Experienced & Entry Level

Aspen Capital EnterprisesCharlotte, NC, United States
Full-time +1

If you are tired of working the mundane 9-5 corporate sales job, and seeking an opportunity to reach your TRUE sales potential while receiving uncapped commissions, then you have clicked on the wri...Show more

 • Promoted

Remote Call Center Rep - Starting Monday, April 6, 2026

Transworld Systems Inc.Charlotte, NC, United States
Remote
Full-time

Overview:After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver.Completing this AI-powered ass...Show more

 • Promoted

Account Manager - Entry Level Sales

Oxford Sales FirmCharlotte, NC, United States
Full-time

At Oxford Sales Firm, we do more than sell—we create impact.As a premier B2C sales firm in Charlotte, NC, we specialize in helping industry-leading clients expand their market presence through in-p...Show more

 • Promoted

Remote Operations Center Generation Operator

Deriva EnergyCharlotte, North Carolina, United States
Remote
Full-time

Deriva Energy, a portfolio company of Brookfield Renewable U.Remote Operations Center Generation Operator to be.Job duties include maintaining daily logs of system events, providing immediate verba...Show more

 • Promoted

Outbound Call Center Representative

EverblueHuntersville, NC, US
Full-time
Quick Apply

This role is a hybrid position in Huntersville, NC that will transition from initial full time to hybrid/work from home.Overview Empower professionals.At Everblue, we help people build careers in e...Show more

Dealer Floor Plan - Insurance Expert

Daimler Truck North AmericaFort Mill, South Carolina, United States
Full-time

The Dealer Floor Plan - Insurance Expert oversees the Floor Plan Insurance program for commercial vehicles.In overseeing the administration and execution of Floor Plan Insurance programs for commer...Show more

 • Promoted

Home Health Area Sales Manager

Enhabit Inc.Statesville, NC, United States
Full-time

Overview Enhabit Home Health & Hospice is searching for an experienced home health account executive to join our team as an Area Sales Manager for our Marion, NC territory which covers Burke, Cataw...Show more

 • Promoted

Sr. Default Servicing Specialist (Default Lit)

First AmericanFort Mill, SC, United States
Full-time

Service Mortgage Account Specialist.Service mortgage accounts to ensure a variety of foreclosure and bankruptcy activities are processed in compliance with all state and federal laws while maintain...Show more

 • Promoted

Foreclosure Lien Monitoring Specialist

Two Harbors Investment Corp.Fort Mill, SC, United States
Full-time

Foreclosure Senior Lien Monitoring Specialist.The Foreclosure Senior Lien Monitoring Specialist is responsible for overseeing and executing operational activities within the senior lien monitoring ...Show more

 • Promoted

Entry Level Sales Representatives - Remote

The Semler AgencyCharlotte, NC, US
Remote
Full-time +1
Quick Apply

The Hoffmann Agency, a partner of Symmetry Financial Group, is looking for driven sales representatives to become a part of our team and help in protecting families across the nation with various f...Show more