Assistant Operations Manager

Description :

We are seeking a highly organized and motivated Business Unit Coordinator to join our growing team. This role plays a critical part in ensuring operational excellence by coordinating logistics, managing dispatch operations, overseeing vendor partnerships, and optimizing delivery systems. The ideal candidate will be detail-oriented, solutions-driven, and committed to delivering exceptional service.

Key Responsibilities

Ensure all Business Unit performance metrics are achieved and maintained.

Monitor customer service interactions to ensure professionalism, technical accuracy, and adherence to company policies.

Provide coaching, feedback, and guidance to team members to support development and performance.

Contribute to building and maintaining a high-performing, service-focused team.

Lead improvement initiatives related to sourcing, dispatch, and logistics processes.

Review and analyze transportation and financial data to support planning, budgeting, and policy development.

Collaborate with sales, operations, and customers to coordinate scheduling and resolve service-related issues.

Respond promptly to escalated concerns, ensuring timely resolution and maintaining strong customer relationships.

Develop contingency plans with regional leadership to address unexpected operational challenges such as equipment breakdowns, weather delays, or spikes in demand.

Work flexible hours, including occasional after-hours responsibilities, as business needs require.

Requirements :

3+ years of experience in a coordinator or supervisory role.

Demonstrated ability to foster a positive and professional work environment.

Strong organizational, multitasking, and time-management skills.

Proven decision-making and problem-solving abilities in a fast-paced environment.

Excellent analytical skills with the ability to think both strategically and tactically.

Effective written and verbal communication skills.

Proficiency in Microsoft Office Suite and the ability to quickly learn new software applications.

Geographic knowledge of service areas or strong map-reading / navigation skills.

Experience in logistics or dispatch operations is preferred but not required.

Why Join Us

Professional Growth : Opportunities for advancement and continued skill development.

Collaborative Environment : Work with a team that values communication, accountability, and excellence.

Meaningful Impact : Play a key role in ensuring operational efficiency and customer satisfaction.

Stability & Recognition : Be part of an organization that values your contributions and supports long-term success.

Competitive Compensation & Benefits : Comprehensive rewards for your expertise and commitment.

PI4e8bf7c9d6a3-29952-38599411