IT Associate

Job Description

Job Description

Salary : $50,000 - $60,000

Job Title : IT Associate

Department : Information Technology

Location : Valley, AL 36854

FLSA Status : Exempt / Full-Time

Pay : $50,000 - $60,000 a year

Language Requirement : Must be able to read, write, and communicate effectively in English. Korean Language ability is preferred to support in communication with leadership, team members, and customers.

Position Summary

The IT Associates is responsible for ensuring the reliability, security, and optimal performance of the

companys computer systems, hardware, software, and networks. This position supports day-to-day technology

operations, develops and maintains programs or systems to improve efficiency, and provides technical

assistance to users across all departments.

Benefits

Medical, Dental, Vision, STD, and Life Insurance

Key Responsibilities

System Maintenance & Administration

Monitor, maintain, and upgrade existing IT systems and infrastructure to ensure optimal performance.

Perform routine system checks, backups, and updates to prevent downtime.

Maintain documentation of configurations, licenses, and inventory of hardware / software assets.

New Program Development

Collaborate with management to identify business needs and design or customize software applications

to support operational efficiency.

Test, troubleshoot, and implement new programs or technology solutions.

Coordinate with vendors and developers for integration of new systems.

Hardware & Software Management

Install, configure, and maintain computer systems, mobile devices, printers, and other hardware.

Manage software installations, updates, and licensing compliance.

Evaluate and recommend hardware or software improvements to meet company needs.

Network & Security Monitoring

Monitor network performance, bandwidth usage, and data security.

Maintain firewalls, antivirus protection, and system security patches.

Identify and respond to cybersecurity threats and vulnerabilities.

Ensure compliance with internal and customer data security requirements.

User Support & Training

Provide Tier 12 technical support to staff for hardware, software, and connectivity issues.

Troubleshoot and resolve user incidents in a timely manner (onsite and remote).

Conduct training sessions for end-users on new systems or IT best practices.

Maintain a positive, service-oriented approach to technology support.

Qualifications

Education & Experience :

Associate or bachelors degree in information technology, Computer Science, or a related field.

Experience in IT support, systems administration, or a related role is preferred, but not required.

Strong knowledge of Windows and / or Linux environments, networking (TCP / IP, DHCP, DNS), and

data security principles.

Technical Skills :

Proficiency with Microsoft 365, Active Directory, and network monitoring tools.

Experience with firewalls, routers, and security systems.

Ability to develop or support small-scale software applications or scripts.

Proficiency in one or more programming languages (e.g., Python, Go, C / C++, Java).

Experience with SQL and a fundamental understanding of database concepts.

Experience with the React framework a plus.

Soft Skills :

Excellent troubleshooting, communication, and organizational skills.

Ability to multitask and prioritize in a fast-paced environment.

Strong attention to detail and data integrity.

Work Environment

Office and warehouse-based environment.

May require occasional evening or weekend work for maintenance or emergency support.

Moderate physical activity, including setting up IT equipment.

Requires some travel as needed for operational support.

GFA, Inc. complies with all applicable laws governing non-discrimination in employment and administers

every policy in a fair, impartial, and ethical manner without regard to a Team Members sex, race, color,

gender, national origin, age, ability or disability, religion, marital or veteran status, genetic information, or

coverage under any other legally protected class.