Front Desk Operations Supervisor

Front Desk Ops Supervisor

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Front Desk Ops Supervisor at HVC, you will assist in providing our Owners / guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

Competitive Pay

Medical / Dental / Vision / 401K opportunities

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Support

Growth and Development Opportunities

Benefit Eligibility will vary by position

Site Specific Perks

Free On-Site Parking

Department celebrations

Associate Appreciation Week

Monthly associate recognition and reward programs

As a Front Desk Ops Supervisor, a typical day will include :

Processes all guest check-ins, verifies guest identity, and form of payment, assigns rooms, and activates / issues room keys.

Accommodates guest requests, contacting appropriate staff if necessary.

Follows up to ensure requests have been met.

Compiles and reviews daily reports / logs / contingency lists.

Answers, records, and processes all guest calls, requests, questions, or concerns.

Secures valid forms of payment (e.g., credit card, cash) before issuing room keys.

Guest Experience and Company Standards

Welcome and greet guests and anticipate and address their needs.

Interact with colleagues and guests professionally and promptly.

Contribute to team goals.

Always follow company policies and safety procedures.

To Become a Front Desk Ops Supervisor at HVC :

Available to work various shifts, holidays, and both weekend days.

Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

Lift / Carry / Push / Pull Items that Weigh up to 25lbs without assistance.

Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

We are committed to providing associates with benefits including :

Medical / Dental / Vision Insurance (HSA & FSA available)

Paid Time Off

Paid Sick Leave per Colorado law

Paid Holidays / Paid Floating Personal Days

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Group Life / Disability Insurance

Tuition Reimbursement

Employee Assistance Program

Travel Discounts, including a family and friends' rate

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.