Hybrid Remote Sr. Administrative AssociateWilliams Lea • Wheeling, WV, US
Hybrid Remote Sr. Administrative Associate
Williams Lea • Wheeling, WV, US
1 day ago
Job type
- Full-time
- Remote
Job descriptionHigh school diploma or equivalent education Minimum (2) years administrative support experience in a professional organization, preferably in the legal or banking industry; or experience performing administrative duties for a Williams Lea client operation for a minimum of (1) year or more. Formal education and / or training may be considered in lieu of experience Advanced in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills; able to technically troubleshoot applicable software specific to the business / client Familiar with other software programs for providing administrative support Strong attention to detail; able to work on multiple projects simultaneously Must have good organizational skills Must be able to meet deadlines and complete all projects in a timely manner Ability to handle sensitive and / or highly confidential documents and information with professionalism and discretion Able to exercise good judgment to make decisions that conform to business needs and policy Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level Ability to maintain professional composure when working with immediate deadlines Ability to work both independently and collaboratively as part of a team Ability to work in a fast-paced environment Ability to communicate professionally both verbally and in writing Demonstrate proficiency in using equipment / technology / software and hardware necessary to perform job functions Must be self-motivated with a positive attitude Proven customer service skills are required to create, maintain, and enhance customer relationships Number and title(s) of direct reports (if any) : N / A Received : Lead Administrative Associate, Supervisor, Manager Internal : This position works closely with administrative associates and administrative services team members External : Clients
Administrative Support Specialist
Hours : Mon-Fri 8 : 30 am - 5 : 00 pm EST
Rate of Pay : $17.60 - 18.63 / hour
Job Duties :
- Perform work in administrative support, including answering phone lines, providing customer service, editing / transcribing documents, data entry for expenses / time / invoices / other, creating reservations / scheduling (meetings, conference rooms, A / V, hospitality, travel, concierge)
- Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc.
- Utilize appropriate logs and / or tracking software for all administrative support work
- Ensure that job tickets are properly filled out before beginning work
- Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle
- Communicate with team members, lead, supervisor or client supervisor or client on job or deadline issues
- Meet contracted deadlines for accepting, completing, and delivering all work
- Troubleshoot basic equipment problems
- Assist in developing training plans and process maps for the administrative operation
- Deliver training plans to a team of Admins
- Serve as a subject matter expert and resource for junior employees
- Interact with clients in person, over the phone, via video or electronically
- Prioritize workflow
- Performs Quality Assurance on own work and work of others
- Answer telephone, emails, and place service calls when needed
- Adhere to Williams Lea policies in addition to client site policies
- Use equipment and supplies in a cost-efficient manner
Qualifications :
Supervision :
Job relationships :
MUST work any mandatory overtime at the request of management.
Create a job alert for this search
Administrative Associate • Wheeling, WV, US