Customer Service

Entry Level Customer Service Representative

Please note that this is an on-site role so a commute Monday through Friday is required.

The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers this position acts as a bridge between the company and its clients addressing inquiries handling complaints and providing information about products and services.

The importance of this role cannot be overstated; it directly impacts the organizations reputation and customer retention rates. A successful Customer Service representative is not only knowledgeable about the companys offerings but also possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly this role generates valuable feedback for continuous improvement while driving sales and enhancing customer loyalty. Collaborating cross-functionally with various departments the Customer Service representative plays an essential part in optimizing the customer experience contributing significantly to the overall growth and success of the organization.

Customer Service Representative Duties :

• Handle customer inquiries in-store
• Provide accurate information on products and services to assist customers.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain a friendly and professional demeanor in all interactions.
• Document customer interactions and transactions thoroughly.
• Follow up with customers to ensure satisfactory resolution of their issues.
• Identify and escalate issues to appropriate departments when necessary.
• Assist customers with order placements modifications and cancellations.
• Gather customer feedback to improve services and products.
• Participate in training and workshops to enhance product knowledge.
• Collaborate with team members to achieve service excellence.
• Monitor and track customer inquiries and report patterns to management.
• Maintain knowledge of the companys policies and procedures.
• Support marketing promotions and communicate relevant information to customers.
• Contribute to a positive team environment and assist colleagues when needed.

Customer Service Representative Requirements :

Required Skills :

organizational and time management skillsflexibilitymulti-taskingproblem resolutionpositive attitudecrm systems and practicescustomer service experiencelanguage fluencycustomer feedback managementbasic understanding of business operationsproblem-solving skillsinterpersonal skillscustomer satisfaction and service excellenceservice excellencecustomer service softwarecommunication skillsactive listeningstrong analytical and problem-solving abilitiesflexibility in schedulecollaborationteamwork and collaborationbilingualismfamiliarity with crm systemsconflict resolutionanalytical and problem-solving abilitiesexcellent organizational and time management skillsstrong analytical skillsability to multitask and prioritize effectively under pressureability to multitask and prioritizeproblem solvingcustomer feedback analysismultitasking and prioritizationbasic understanding of business operations and customer needscustomer satisfactionorganizational skillsorganizationstrong oral and written communication skillsresilienceflexible schedule availabilityability to multitask and prioritize under pressureflexibility in schedule availabilityproblem-solvinganalytical skillscustomer relationship management (crm)prioritizationbilingual or multilingual abilitiescustomer feedback gatheringdocumentationeffective communicationwritten communicationsalesadaptabilitystrong oral and written communicationoral and written communication skillsteamworkfamiliarity with crm systems and practicesanalytical abilitiesorganization skillsproficiency in customer service software and toolsstrong communication skillsempathycrm systemsresilience in challenging situationstime managementability to multitaskability to multitask and prioritize effectivelyproficiency in customer service softwarecustomer satisfaction commitmentproblem-solving abilitiesexcellent organizational skillsfluent in multiple languagescustomer servicetime management skillscustomer service software proficiencypositive attitude and resiliencecustomer feedbackcustomer service representativescrm systems familiaritysales supportcustomer service and supportstrong interpersonal skillsmultitaskingcrm familiarityflexible schedulingcommunicationcrm knowledgeflexibility and adaptabilityoral communicationteam collaborationcustomer service skillsknowledge of crm systems

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : FULLTIME

Experience : years

Vacancy : 1

Monthly Salary Salary : 2000000 - 2500000