Product Operations Manager - TSS

Product Operations Manager

At Triple S, we are committed to provide meaningful job experiences for Valuable People (Gente Valiosa). We encourage an environment of high ethical standards, always excelling in service, collaboration among the company, agility to deliver timely, and embracing accountability for results. When you join Triple S, you will be key to our efforts on delivering high-quality and affordable healthcare as well as contribute to our purpose to enable healthier lives. We serve more than 1 million consumers in Puerto Rico through our Medicare Advantage, Medicaid, Commercial, Life and Property & Casualty Businesses. Let's build healthier communities together, join now!

Plays a critical role in supporting Product Development by operationalizing product strategy and leading the management of new and existing products through the operational process to ensure alignment with leadership goals. Ensures products meet development targets in day-to-day operations and support financial goals. Involves analyzing data, defining processes, and documenting product requirements to inform product rollouts and changes in the sales and renewals process. Responsible for conducting operational capacity proof of concepts alongside Product Implementation Unit, during the conceptualization phase of new initiatives, collaborating with Product Development to ensure that operational feasibility and capacity are considered from the beginning. Implements alongside Coordinate with internal stakeholders, including marketing, sales, account management, customer service, VMO, and core system configuration and management teams. Develops team knowledge and expertise to fulfill product operations objectives by managing day-to-day performance oversight and team performance in matrix environments.

What You'll Do

Product Management - Responsible for operational performance, ensuring all work is completed on time with desired service level agreements. Define requirements in the design table to collaborate with product management platforms (internal and external) for capturing, cataloging, and maintaining all necessary requirements.

• Develops in-depth knowledge and continuously refreshes awareness of health-market product segment designs, operational capacities, innovations, and emerging trends in operational areas.
• Leads, supports, or participates in the execution / change management of product administration communications for internal and external audiences.
• Develop and maintain cross-functional business partner relationships to support the operational excellence of product performance.
• Identifies gaps and opportunities to leverage current Product Management knowledge to support increasing enterprise knowledge of the Product process to support compliance and customer experience.
• Data-driven analysis and prioritization of complex tradeoffs.
• Define relevant SOPs related to product management to various stakeholders and reviews as needed

Operational Strategy - Responsible for administering the product implementation path, ensuring quality and optimal delivery to clients. Collaborate in conceptual designs, providing technical input on tactical executions to support the desired service level agreement to internal and external clients. Support in ROI initiatives to measure cost-benefit analysis and testing / piloting, as appropriate, for defined concepts.

Product Deployment Leads a team responsible for reproducing product materials and reviewing configuration requirements for all lines of business to ensure successful product deployment with internal and external teams. Maintains each product's administrative documentation to ensure it is auditable and serves as a historical reference.

Administrative :

Master's degree preferred or bachelor's degree, with (5) years in product development, marketing, business improvement, customer service, configuration, claims management, risk management, and preferably from the healthcare industry. Must have at least (3) years of supervisory experience.

It is company policy to seek for the qualified applicants for positions throughout the company without distinction of race, color, national origin, religion, sex, gender identity, real or perceived sexual orientation, civil status, social condition, political ideologies, age, physical or mental disability, veteran status or any other characteristic protected by law. Drug-free company.

Equality Employment Opportunity / Affirmative Action for People with Disabilities / Veterans". Employer with E-Verify to verify the eligibility of employment of all the new employees. We encourage Veterans and Disabled to Apply.