Talent.com
Call Center Patient Representative

Call Center Patient Representative

Michigan Institute of UrologySterling Heights, MI, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description :

Michigan Institute of Urology – Full-Time Position

  • Schedule : Monday through Friday, 8 : 00 a.m. – 5 : 00 p.m.
  • No nights or weekends
  • Benefits : Full-time benefits available
  • Work Arrangement : Hybrid position – first 90 days on-site, transitioning to hybrid upon successful completion of probationary period

GENERAL SUMMARY

The Call Center Patient Representative answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information.

Requirements :

ESSENTIAL JOB FUNCTION / COMPETENCIES

Responsibilities include but are not limited to :

  • Responsible for acquiring critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere.
  • Answers telephones in a professional manner.
  • Schedules appointments.
  • Takes messages for patients using electronic medical records.
  • Verifies and updates patient demographic information.
  • Registers new patients.
  • Addresses patient requests and inquires.
  • Resolves patient concerns.
  • Returns calls as necessary.
  • Updates registration and insurance information for existing patients.
  • Performs other position related duties as assigned.
  • Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and / or violations to a supervisor and / or the Compliance Department; and the timely completion the Annual Compliance Training.

    • CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

  • N / A

    • KNOWLEDGE | SKILLS | ABILITIES

  • Adept at multitasking.
  • Customer-oriented with ability to remain calm in difficult situations.
  • Detail-oriented.
  • Excellent verbal and written communication skills.
  • Knowledge in healthcare systems operations such as EMR.
  • Skill in using computer programs and applications including Microsoft Office.
  • Complies with all health and safety policies of the organization.
  • Complies with HIPAA regulations for patient confidentiality.

    • EDUCATION REQUIREMENTS

  • High School Diploma or equivalent required.

    • EXPERIENCE REQUIREMENTS

  • Previous experience in a busy medical office preferred.

    • REQUIRED TRAVEL

  • N / A

    • PHYSICAL DEMANDS

    Carrying Weight Frequency

    1-25 lbs. Frequent from 34% to 66%

    26-50 lbs. Occasionally from 2% to 33%

    Pushing / Pulling Frequency

    1-25 lbs. Seldom, up to 2%

    100 + lbs. Seldom, up to 2%

    Lifting - Height, Weight Frequency

    Floor to Chest, 1 -25 lbs. Occasional : from 2% to 33%

    Floor to Chest, 26-50 lbs. Seldom : up to 2%

    Floor to Waist, 1-25 lbs. Occasional : from 2% to 33%

    Floor to Waist, 26-50 lbs. Seldom : up to 2%

    Create a job alert for this search

    Call Center Representative • Sterling Heights, MI, US

    Related jobs
    • Promoted
    Provider Services Call Center Agent

    Provider Services Call Center Agent

    VirtualVocationsWarren, Michigan, United States
    Full-time
    A company is looking for a Call Center Representative to assist healthcare professionals with Medicaid-related inquiries. Key Responsibilities Handle a high volume of inbound calls providing accur...Show moreLast updated: 2 days ago
    • Promoted
    Patient Connection Specialist

    Patient Connection Specialist

    VirtualVocationsWarren, Michigan, United States
    Full-time
    A company is looking for a Patient Connection Specialist.Key Responsibilities Answer calls efficiently using standard greetings and protocols Maintain knowledge of database applications while en...Show moreLast updated: 1 day ago
    • Promoted
    Senior Patient Account Representative

    Senior Patient Account Representative

    VirtualVocationsDetroit, Michigan, United States
    Full-time
    A company is looking for a Senior Patient Account Representative.Key Responsibilities Conduct follow-up activities on patient accounts, including resolving disputed balances and insurance collect...Show moreLast updated: 30+ days ago
    • Promoted
    Call Center Representative - WV

    Call Center Representative - WV

    VirtualVocationsWarren, Michigan, United States
    Full-time
    A company is looking for a Call Center Representative - Remote WV.Key Responsibilities Provide support to clients by handling inbound calls and addressing inquiries Maintain a private work area ...Show moreLast updated: 2 days ago
    • Promoted
    Patient Access Representative

    Patient Access Representative

    VirtualVocationsDetroit, Michigan, United States
    Full-time
    A company is looking for a Patient Access Representative (REMOTE).Key Responsibilities Request and obtain prescriptions and authorizations from medical offices and insurance companies Follow up ...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Contact Specialist

    Patient Contact Specialist

    VirtualVocationsWarren, Michigan, United States
    Full-time
    A company is looking for a Patient Contact Specialist I to support patient access and care through appointment scheduling and information management. Key Responsibilities Schedule, cancel, and con...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Bilingual Contact Center Representative

    Bilingual Contact Center Representative

    VirtualVocationsWarren, Michigan, United States
    Full-time
    A company is looking for a Bilingual Contact Center Representative to provide exceptional customer service and support to members. Key Responsibilities : Respond to customer inquiries and provide a...Show moreLast updated: 22 hours ago
    • Promoted
    Patient Care Representative

    Patient Care Representative

    VirtualVocationsWarren, Michigan, United States
    Full-time
    A company is looking for a Patient Care Representative to support the Enteral Nutrition department by processing patient refill requests and ensuring accurate documentation.Key Responsibilities A...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Patient Access Representative

    Patient Access Representative

    TEKsystemsDetroit, MI, United States
    Full-time
    We're currently hiring for a •Patient Access Representative • position in •Detroit, MI •, working in the •Central Registration • area at Detroit Hospital. This is a fast-paced role supporting over 20 s...Show moreLast updated: 17 hours ago
    • Promoted
    • New!
    Detroit Patient Service Rep

    Detroit Patient Service Rep

    TEKsystemsDetroit, MI, United States
    Full-time
    We're currently hiring for a •Patient Access Representative • position in •Detroit, MI •, working in the •Central Registration • area at Detroit Hospital. This is a fast-paced role supporting over 20 s...Show moreLast updated: 17 hours ago
    • Promoted
    Call Center Representative

    Call Center Representative

    VirtualVocationsWarren, Michigan, United States
    Full-time
    A company is looking for a Call Center Representative who will handle direct communications with members, providers, and health plans. Key Responsibilities Directly communicate with members, provi...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Care Representative

    Customer Care Representative

    VirtualVocationsDetroit, Michigan, United States
    Full-time
    A company is looking for a Customer Care Representative to join their team remotely in Iowa.Key Responsibilities Handle inbound calls from Members, Clients, and Facilities, managing 60-80 calls d...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Services Representative

    Patient Services Representative

    VirtualVocationsWarren, Michigan, United States
    Full-time
    A company is looking for a Patient Services Representative I.Key Responsibilities Performs general office duties and schedules patient appointments Receives and registers patients presenting at ...Show moreLast updated: 30+ days ago
    • Promoted
    Medicare Advantage Call Center Manager

    Medicare Advantage Call Center Manager

    VirtualVocationsWarren, Michigan, United States
    Full-time
    A company is looking for a Healthcare Call Center Manager.Key Responsibilities Oversee daily operations of the outbound call center, managing team leaders and agents for Medicare Advantage outrea...Show moreLast updated: 1 day ago
    • Promoted
    Contact Center Representative

    Contact Center Representative

    VirtualVocationsDetroit, Michigan, United States
    Full-time
    A company is looking for a Contact Center Representative I to provide exceptional customer service remotely.Key Responsibilities : Respond to customer inquiries, providing clear and accurate infor...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Service Representative

    Patient Service Representative

    VirtualVocationsDetroit, Michigan, United States
    Full-time
    A company is looking for a Patient Service Representative to provide exceptional customer service and support to patients. Key Responsibilities Answer calls and emails promptly, addressing patient...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Account Representative

    Patient Account Representative

    VirtualVocationsWarren, Michigan, United States
    Full-time
    A company is looking for a Patient Account Representative to manage billing and collection activities in a remote capacity. Key Responsibilities Manage billing and collection activities for medica...Show moreLast updated: 30+ days ago
    • Promoted
    Care Center Representative

    Care Center Representative

    VirtualVocationsWarren, Michigan, United States
    Full-time
    A company is looking for a Care Center Representative to provide support and assistance in a service-oriented environment. Key Responsibilities Answer incoming emergency and non-emergency calls, d...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Support Representative

    Patient Support Representative

    VirtualVocationsDetroit, Michigan, United States
    Full-time
    A company is looking for a Patient Support Center Representative.Key Responsibilities Meet performance goals for patient satisfaction, accuracy, quality, and attendance Provide services to inter...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Colorado Medicaid Service Representative

    Colorado Medicaid Service Representative

    VirtualVocationsDetroit, Michigan, United States
    Full-time
    A company is looking for a Remote Medicaid Patient Service Representative.Key Responsibilities Answer inbound calls from medical providers regarding claims, prior authorizations, eligibility, and...Show moreLast updated: 18 hours ago