Commercial HVAC Service Coordinator / Dispatcher

Job Description

Expert Heating and Cooling specializes in Commercial and Residential HVAC Services, and we are hiring. We are seeking a skilled and motivated Commercial Service Coordinator / Dispatcher to join our team! If you are looking to join a fast-growing, dynamic organization that offers tremendous career growth potential, please submit your resume for immediate consideration!

The Commercial Service Coordinator / Dispatcher supports operations by scheduling technicians, optimizing routes, and assigning work orders using the ServiceTitan software. The role also includes customer service, managing client communications, and ensuring technicians have the necessary information and parts. Success in this fast-paced position requires strong organizational and communication skills, geographical knowledge, and the ability to make quick, strategic decisions to keep projects running smoothly and drive company success.

Essential Duties and Responsibilities

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Additional duties may be assigned by the manager.

The Commercial Service Coordinator / Dispatcher successfully performs the following tasks, duties and responsibilities :

Dispatch and Scheduling

• Coordinate and assign commercial technicians to jobs based on skill location, and priority.
• Review, follow-up and schedule maintenance and / or service requests.
• Ensure accuracy with appointments and notes; modifying forms as needed in ServiceTitan, the current Field Service Management (FSM) software.
• Renew and batch all commercial maintenance or service invoices.

Route Optimization

Work Order Management

Technician Support

Customer Interaction and Communication

Problem Solving

Additional Duties and Responsibilities

Qualifications

Preferred Qualifications