VP, Member Experience

Job Description

Fox Corporation under the FOX banner produces and distributes content through some of the world's leading and most valued brands, including : FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations, and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise, and strategic thinking.

Red Seat Ventures is launching a new premium membership business and is hiring a Vice President of Member Experience to lead all facets of hospitality. This includes service delivery, concierge operations, retention, and VIP engagementall designed to support high-net-worth individuals and business leaders accessing premium live entertainment experiences. This role reports to the President of Red Seat Ventures and will be a key member of the executive leadership team. The VP will define and scale a white-glove member experience across multiple markets, delivering excellence at every touchpointfrom onboarding and event execution to renewal and loyalty programming.

A Snapshot Of Your Responsibilities :

• Design and operationalize the full member journey, including onboarding, pre-event communications, event-day protocols, and post-event feedback
• Define, standardize, and uphold luxury service standards across membership tiers and all venue touchpoints
• Hire, train, and lead regional concierge teams and in-market service staff
• Create SOPs and playbooks for delivering VIP-level service and managing escalations
• Develop tools for service tracking, member feedback, and proactive support
• Own key experience metrics including retention, NPS, and satisfaction by tier
• Build retention and loyalty programs : referral incentives, surprise-and-delight moments, and milestone engagement
• Partner with Sales to ensure seamless transition from prospect to member
• Collaborate with Marketing on communications, events, and brand alignment
• Work with Product and Tech teams on CRM, member portal, and support systems
• Coordinate closely with Venue Operations to ensure consistent in-market execution

What You Will Need :

Nice To Have, But Not A Dealbreaker :

Pursuant to state and local pay disclosure requirements, the pay rate / range for this role, with final offer amount dependent on education, skills, experience, and location is $179,000.00-200,000.00 annually. This role is also eligible for various benefits, including medical / dental / vision insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.