Client Services Operations Specialist

Job Description

Our client in Greenville, SC i s hiring a Client Services Specialist to support their operations teams with data management and correspondence with clients and internal partners.

This position is on-site with ability to be hybrid after training is complete. Strong communication and technical skills needed.

Responsibilities :

• Serve as primary contact for internal / external clients, ensuring clear, concise communication through email and phone.
• Track actions outside own control to ensure timely completion and follow through.
• Pass on information clearly, adding value and avoiding just acting as a messenger.
• Foster consistent and effective communication, reflecting company core values.
• Work with internal teams to ensure proper setup, documentation, and communication of client-specific processes.
• Facilitate and deliver successful completion of client-related projects such as audits, conversions, and procedure documentation.
• Requires self-direction, communication, and teamwork for project completion.
• Analyze and provide feedback on processes, assisting management in implementing new methods to enhance performance.
• Process files across teams, manage account-level issues, and handle exception reporting.
• Identify obstacles, find solutions, and partner with internal teams to improve processes based on observed trends.

Qualifications :

Hours :

Compensation & Benefits :