Collector

Are you looking for a career that offers both purpose and the opportunity for growth? Parkland Community Health Plan (PCHP) is a proud member of the Parkland Health family.  PCHP is a Medicaid Managed Care Organization servicing Texas Medicaid and CHIP in the Dallas Service Area.  PCHP works to fulfill of our mission by empowering members to live healthier lives.  By joining PCHP, you become part of a team focused on innovation, person-centered care, and fostering stronger communities. As we continue to expand our services, we offer opportunities for you to grow in your career while making a meaningful impact. Join us and work alongside a talented team where healthcare is more than just a job—it’s a passion to serve and improve lives every day.

PRIMARY PURPOSE

Provides clerical support to the department and completes assigned insurance follow-up related tasks to assist with the expedient collection of outstanding balances.

MINIMUM SPECIFICATIONS

Education :

None.

Experience :

• Must have one year of experience in accounts receivable, medical or insurance billing and / or collections

Equivalent Education and / or Experience :

• May have an equivalent combination of education and / or experience in lieu of specific experience as stated above.

Certification / Registration / Licensure :

• None.

Skills or Special Abilities :

• Must be able to demonstrate a working knowledge of personal computers and other standard office equipment.
• Must be able to exercise good judgment in responding to simple requests from government and / or non-government agencies.
• Must understand managed care and insurance contractual arrangements.
• Must have basic knowledge of medical software.
• Must be detail oriented, possess basic mathematical skills, and have sharp analytical skills to recognize financial issues as they relate to multiple groups including third party payors, physicians, patients and the system.
• Must demonstrate a positive demeanor, good verbal and written communication skills, and be professional in both appearance and approach.
• Must be able to handle potentially stressful situations and multiple tasks simultaneously.
• Must be able to communicate effectively with patients, families, government entities, insurance companies, and Parkland staff.
• Must be able to solve problems within the guidelines of established policies and procedures.
• Basic medical terminology knowledge preferred.
• Bilingual skills preferred.

Magnitude of the Job

Each Collector is responsible for monitoring up to 3,000 outstanding accounts. Collectors will need to research, analyze and prepare documentation for up to 300 accounts per week.

Parkland Community Health Plan (PCHP) prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.