Incident Support Analyst

Insight Global is looking for an Incident Management Coordinator to monitor assist with supporting large applications. They will be making sure everything is up and running to support these applications that affect multiple users. They will be doing some troubleshooting of applications, and hosting conference calls if they cant figure out the problem.

Under minimal supervision, provides incident management and system monitoring assistance. Responsible for support, problem determination and solutions of critical technology incidents. Provides monitoring for system applications and issues and responds to and escalates technical issues as required. Responsible for providing high level and timely IT support to all levels.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.

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1-3 yrs experience supporting NOC / SOC / IT environment

Networking knowledge

Flexible schedule

Ability to read, write, speak and understand English

Ability to support remote sites and VPN connected users

Ability to enforce company computer related policies

Ability to effectively communicate verbally and in writing with all levels of customers

Able to work in a 24x7 environment