Desk Side Analyst (Richmond, VA)

Make a difference. Be happy. Grow your career.

Position Summary :

The Desk Side Analyst is responsible for the delivery of IT services, SLAs, hardware break fixes, and upgrades as needed. This position also ensures all services are delivered in a timely, reliable and cost-effective manner.

Position Responsibilities :

• Manage / repair all technology hardware including but not limited to computers, printers, and scanners.
• Maintain accurate hardware production inventories and spare stock
• Troubleshooting some software as needed
• Adheres to all documented processes
• Travel to off-sites to provide the same level of support as the main campus assignment
• Assist with project assignments to implement new technologies or hardware
• Provide on-call and project support as needed
• Assist with the movement of I&T assets either receiving new equipment or decommissioning of end of life equipment

Position Requirements :

Education and Experience :

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.