Infrastructure Operations Manager

Job Title

Join GDIT where your work will improve outcomes for our Veterans. You will support the Department of Veterans Affairs (VA) with a Veteran first vision to transform the Veterans Benefits Administration (VBA) with greater visibility into claims processing. Together, we're building a future of fast, transparent claims, empowered teams, and striving for a zero backlog, directly supporting Veterans and making a real impact on the lives of those who served. This high-impact solution accelerates the delivery of benefits to Veterans and their families. This candidate will also be expected to lead the operations team through system administration of product development and deployment to include monitoring, performance, and configuration management. This candidate will work closely with Technical Leads, Developers, Data Analysts, Workflow Engineers and Business Analysts to investigate, implement, and calibrate our solution to achieve the desired VBA outcomes.

Responsibilities

Lead day-to-day operations across program functions, ensuring seamless execution of Development, Operations and business support services.

Serve as the primary point of contact for operational activities with the customer, program leadership, and internal stakeholders.

Manage staffing, workforce planning, and resource allocation to meet mission requirements.

Oversee and meet Service Level Expectations (SLEs), Key Performance Indicators (KPIs), and operational reporting to ensure compliance and continuous improvement.

Develop and implement process improvements, risk mitigation strategies, and self-service initiatives.

Partner with program leads and coordinate with developer teams as needed to align delivery with customer priorities.

Ensure adherence to VA security, compliance, and governance requirements.

Support financial management activities including budgeting, forecasting, and cost control.

Mentor and develop staff, fostering a culture of accountability, inclusion, and professional growth.

Required Qualifications

Bachelor's degree in computer science, management or related field (or equivalent experience).

Must have 5+ years of experience in program / operations management within federal contracting and mission support in a cloud environment.

Must have 2+ years of deployment and operations experience with custom-integrated solutions where multiple integrations are present.

Must have 2+ years of continuous operations monitoring and resolving operational issues within defined recovery windows.

Demonstrated success managing teams and operations in a fast-paced environment.

Strong knowledge of AWS services and operational delivery models, such as DevSecOps and ITIL.

Experience with performance management, SLEs, and customer engagement.

Excellent communication, negotiation, and stakeholder management skills.

U.S. Citizenship or Green Card required; ability to obtain and maintain government clearance.

Preferred Qualifications

Certifications : AWS Certified Solutions Architect, AWS Certified SysOps Administrator

Why GDIT

Mission-Driven Work : Directly support Veterans and public service outcomes.

Technology-Forward : Work with modern cloud-native, AI-enabled environments.

Career Growth : Access ongoing training, certifications, and advancement opportunities.

Flexibility : Remote options, work-life balance, and a supportive culture.

Competitive Pay & Benefits : Salary, healthcare, retirement, paid time off, and more.

Scheduled Weekly Hours : 40

Travel Required : Less than 10%

Telecommuting Options : Remote

Work Location : Any Location / Remote

Total Rewards at GDIT : Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work / life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.