Senior Claims Analyst

Bank Of America Claims Specialist

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for resolving the day-to-day complex claims and escalations including in-depth analysis for fraud and non-fraud claims, handling complex decisions based on analytical research, established policies and procedures, and judgment. Key responsibilities include following all applicable regulatory guidelines and establishing procedures while utilizing multiple systems and tools. Job expectations include interacting with multiple business partners and clients in order to educate, set appropriate expectations, or deny the claim.

Responsibilities

• Interacts with multiple business partners to appropriately investigate and decision claim
• Follows up with clients either verbally or through written communication
• Educates and communicates claim decisions to clients
• Records data captured during client interactions accurately

Required Qualifications

Experience in a Customer Service or Client Facing Environment

Must display excellent customer service skills with the ability to diffuse difficult customer interactions

Must possess excellent problem solving and analytical skills

Customer-centric approach to problem resolution

Must work well in a team environment, as well as independently

Strong personal ownership and follow through skills

Must have a strong and positive work ethic and display Bank of America's Values

Must be flexible and adapt quickly to change

Ability to multi-task and meet defined performance goals

Must be a meets in performance results

Proficient PC skills in a Windows based environment

Excellent written and oral communication skills

"Must be a current Year Up intern with Bank of America."

Desired Qualifications

Prior experience in a Fraud or Non-Fraud Claims back office investigations or Call Center role

Experience in claim investigations / systems

Skills

Minimum Education Requirement : High School Diploma / GED / Secondary School or equivalent

Shift : 1st shift (United States of America)

Hours Per Week : 40