Experienced Service Advisor

Job Description

Job Description

Store Name

Experienced Automotive Service Advisor

City, State

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As a Service Advisor , you will own the customer experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs and diagnostics. Well-versed in product offerings, inventory needs, technician scheduling and customer service.

Responsibilities :

Answer service calls, set and confirm appointments

Write repair orders

Act as a liaison between the technician and customer

Assist your client through the service process.

Collaborate with various team members for loaner availability, proper warranty processing and disclosure

Qualifications :

At least 2 years of experience

Strong record of positive customer satisfaction results

Organized and friendly personality

Fantastic communication skills with your customers

Professional personal appearance

Team oriented and self-motivated

Able to work with little supervision

Clean driving record

Germain Offers :

Comprehensive Coverage & Health, Dental and Vision Insurance

401(k) Savings Plan with Employer Match

Paid Vacation / Company Holidays

Competitive Wage Plans

Ongoing Professional Development and Internal Promotions

Company Outings and Activities

Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

For immediate consideration, visit us at  GermainCareers.com .

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.