Customer Marketing Manager

Career Fulfillment & Culture

People come to work for Deque because of what we do : enable businesses and organizations to make their sites and apps accessible to everyone, including people with disabilities. The personal fulfillment employees feel here is unparalleled. In addition to the altruistic nature of our jobs, the organizational structure is extremely flat and welcoming. Women-owned and operated, Deque CEO Preety Kumar is internationally revered for her down-to-earth personality and work ethic. Deque's core values are central to our culture of customer satisfaction. Do you share them?

• Innovation with results that matter
• Deliver what you promise
• Can-do attitude
• Open, direct & respectful communications
• We care deeply
• We practice humility

At Deque, you'll work with the best and brightest minds in the industry, sharing best practices, tackling new issues and uncovering new approaches. Accessibility Consultants at Deque also love their jobs because of the support systems in place.

Deque experts regularly contribute to W3C Accessibility Working Groups and collectively hold more CPACC, WAS, & CPWA certifications issued by the IAAP than any accessibility testing company in the world.

Position Description

We're looking for a strategic and customer-obsessed marketer to lead programs that strengthen customer engagement and adoption across the lifecycle, amplify advocacy, and drive growth through storytelling, campaigns, and content. This role sits within marketing but partners closely across the go-to-market organization - including customer success, product success, and sales.

You'll own customer advocacy initiatives, develop compelling content and campaigns that reinforce value and adoption, and support efforts that deepen engagement and strengthen relationships across the customer lifecycle. Success in this role will be measured by growth in customer engagement, advocacy participation, and contributing to retention outcomes.

Primary Responsibilities

Requirements

What Success Looks Like

About Deque

Deque (pronounced dee-cue) is a web accessibility software and services company, and our mission is Digital Equality. We believe everyone, regardless of their ability, should have equal access to the information, services, applications, and everything else on the web.

We work with enterprise-level businesses and organizations to ensure that their sites and mobile apps are accessible. With over 475,000 extensions installed and over 5,000 audit projects completed, Deque is the industry standard. Join our growing family as we work to make the web a better place for everyone.

Job Location

Remote

How to Apply

Apply by submitting your resume and a cover letter.

In your cover letter :

Deque is an Equal Opportunity Employer committed to hiring a diverse work team (EEO / AA). Reference and background checks will be required.

Thank you for your interest in joining our exciting company!