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Personal Banker - North Canton Banking Center

Personal Banker - North Canton Banking Center

The Commercial & Savings BankNorth Canton, OH, United States
6 days ago
Job type
  • Full-time
Job description

The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as an eight-year winner of the NorthCoast 99 award (www.northcoast99.org), which recognizes the 99 best employers for top talent in Northeast Ohio.

This full-time position is located on-site at our North Canton Banking Center. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.

Summary : This individual provides exceptional service to our customers and prospects, opens new accounts, processes loan activity, grows customer portfolios and strengthens community relations with the Banking Center.

Essential Functions : Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Serve our customers in a professional and caring manner

Adhere to CSB Customer Service & Retail Ready! Standards

  • Follow CSB professional standards of dress and conduct
  • Build rapport with customers by asking quality questions to help meet their needs
  • Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.
  • Project a positive image of CSB
  • Promote CSB by participating in community activities

  • Represent CSB through professional and courteous conduct
  • Execute service & sales initiatives to support growth in customer portfolios
  • Utilize relationship banking principles during customer interaction

  • Understand and have the ability to explain the features and benefits of all banking products and services
  • Engage customers and prospects to gain an understanding of their individual banking needs and provide those services as determined
  • Establish new deposit accounts according to Retail Services Handbook guidelines
  • Guide and educate customers in setting up and maintaining all electronic banking services including online, mobile, and text banking
  • Track new and closed accounts monthly and report findings to Banking Center Manager
  • Review the deposit account tickler and correct outstanding items
  • Process account maintenance as requested by customers following established procedures as outlined in the Retail Services Handbook
  • Complete new account customer engagement reviews and phone calls
  • Develop relationships with CSB business partners including lenders, cash management, trust & brokerage officers
  • Contact customers, businesses, and community and civic organizations to promote goodwill and generate new business
  • In the absence of a CSR or Lead CSR, operate the teller line within CSB established guidelines for providing excellent customer service and maintaining a productive work space
  • Complete customer transactions as outlined in the Retail Services Handbook while adhering to Bank-wide Policies and Procedures

  • Maintain cash drawer within acceptable limits as outlined in Bank-wide Policies and Procedures
  • Balance cash drawer at end of every banking day
  • Assist customers in accessing safe deposit boxes
  • Provide customer referrals to bank personnel as appropriate
  • Scan proof work to Deposit Operations throughout each day
  • Perform end of day duties as needed, such as utilities and cash advance item reconciliation
  • Assist Banking Center Manager in the achievement of banking center goals
  • Support Banking Center Manager in developing growth strategies

  • Analyze monthly deposit account results and work with staff to achieve banking center goals
  • Assist with the planning and execution of regularly scheduled staff meetings
  • Assist in opening and closing the Banking Center
  • Decision NSF accounts during an absence of the Banking Center Manager
  • Process lending activity within the banking center
  • Accept applications

  • Examine, process and decision loans within specified limits
  • Education and / or Experience : High school diploma or general education degree (GED); or one or more years related experience and / or training; or equivalent combination of education and experience.

    Summary of Employee Benefits :

  • Competitive base wage
  • Incentive compensation and profit sharing
  • Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance - (plan and / or benefits eligibility requirements apply)
  • Paid time off for vacation, illness, bereavement, and jury duty
  • 401(k) with an employer match and on-site advisers
  • Employee Assistant Program (EAP) with free access to mental health resources
  • Comprehensive wellness program with financial incentives to promote a healthy lifestyle
  • Training and professional development opportunities to help you reach your long-term goals
  • Paid holidays available immediately upon hire
  • Volunteerism opportunities to give back to our local communities
  • The Commercial & Savings Bank is an Equal Opportunity Employer.

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    Personal Banker • North Canton, OH, United States

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