The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as an eight-year winner of the NorthCoast 99 award (www.northcoast99.org), which recognizes the 99 best employers for top talent in Northeast Ohio.
This full-time position is located on-site at our North Canton Banking Center. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.
Summary : This individual provides exceptional service to our customers and prospects, opens new accounts, processes loan activity, grows customer portfolios and strengthens community relations with the Banking Center.
Essential Functions : Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Serve our customers in a professional and caring manner
Adhere to CSB Customer Service & Retail Ready! Standards
Follow CSB professional standards of dress and conductBuild rapport with customers by asking quality questions to help meet their needsDemonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.Project a positive image of CSBPromote CSB by participating in community activities
Represent CSB through professional and courteous conductExecute service & sales initiatives to support growth in customer portfoliosUtilize relationship banking principles during customer interaction
Understand and have the ability to explain the features and benefits of all banking products and servicesEngage customers and prospects to gain an understanding of their individual banking needs and provide those services as determinedEstablish new deposit accounts according to Retail Services Handbook guidelinesGuide and educate customers in setting up and maintaining all electronic banking services including online, mobile, and text bankingTrack new and closed accounts monthly and report findings to Banking Center ManagerReview the deposit account tickler and correct outstanding itemsProcess account maintenance as requested by customers following established procedures as outlined in the Retail Services HandbookComplete new account customer engagement reviews and phone callsDevelop relationships with CSB business partners including lenders, cash management, trust & brokerage officersContact customers, businesses, and community and civic organizations to promote goodwill and generate new businessIn the absence of a CSR or Lead CSR, operate the teller line within CSB established guidelines for providing excellent customer service and maintaining a productive work spaceComplete customer transactions as outlined in the Retail Services Handbook while adhering to Bank-wide Policies and Procedures
Maintain cash drawer within acceptable limits as outlined in Bank-wide Policies and ProceduresBalance cash drawer at end of every banking dayAssist customers in accessing safe deposit boxesProvide customer referrals to bank personnel as appropriateScan proof work to Deposit Operations throughout each dayPerform end of day duties as needed, such as utilities and cash advance item reconciliationAssist Banking Center Manager in the achievement of banking center goalsSupport Banking Center Manager in developing growth strategies
Analyze monthly deposit account results and work with staff to achieve banking center goalsAssist with the planning and execution of regularly scheduled staff meetingsAssist in opening and closing the Banking CenterDecision NSF accounts during an absence of the Banking Center ManagerProcess lending activity within the banking centerAccept applications
Examine, process and decision loans within specified limitsEducation and / or Experience : High school diploma or general education degree (GED); or one or more years related experience and / or training; or equivalent combination of education and experience.
Summary of Employee Benefits :
Competitive base wageIncentive compensation and profit sharingComprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance - (plan and / or benefits eligibility requirements apply)Paid time off for vacation, illness, bereavement, and jury duty401(k) with an employer match and on-site advisersEmployee Assistant Program (EAP) with free access to mental health resourcesComprehensive wellness program with financial incentives to promote a healthy lifestyleTraining and professional development opportunities to help you reach your long-term goalsPaid holidays available immediately upon hireVolunteerism opportunities to give back to our local communitiesThe Commercial & Savings Bank is an Equal Opportunity Employer.