Guest Service Host

With over 85 locations, Dotty's, Stella's Place & Shelby's are Chicagolands' Premier Destinations for Slots and Video Poker. Our three brands, are neighborhood gathering places for adults to enjoy a light meal and video gaming in the comfort of a welcoming and friendly environment.

Description : The Guest Service Host serves as the first point of contact for all guests and vendors visiting our gaming cafes. This versatile role combines multiple responsibilities to deliver exceptional service, ensuring every guest enjoys an outstanding gaming experience. The Guest Service Host is someone who is welcoming, customer-focused, and understands the importance of prioritizing guest satisfaction while maintaining efficient operations. Expectations :

• Act with integrity and honesty in all work-related duties.
• Maintain the operations of the store independently during each scheduled shift.
• Maintain a positive work environment for employees, guests, and vendors.
• Uphold state, local, and company standards, regulations, and site inspections
• Collaborate with fellow employees and managers.

Responsibilities :

Genuinely create memorable experiences for all our guests, every shift, every day, every time.

Accurately document guest activity and records.

Clean and sanitize café and gaming areas, restrooms, kitchen spaces, and common areas maintaining a tidy appearance.

Sample food items for guests throughout shift.

Basset, Allergen, sexual harassment, and Illinois Food Manager

Locking doors and setting alarms.

Skills and Experience :