Shop Manager / Automotive Service Manager
High-Volume Automotive Repair Facility
Full-Time | Base Salary + Performance Incentives
We are a high-production, system-driven automotive repair facility seeking a results-focused Shop Manager / High-Level Service Advisor to lead operations and drive sales performance.
This is a hands-on leadership role. You will manage daily shop production while also operating as a top-performing Service Advisor.
If you are KPI-driven, performance-oriented, and comfortable leading from the front — this is an opportunity to build something significant.
KEY RESPONSIBILITIES -
Operations & Leadership
Drive daily shop production and workflow
Lead and hold technicians and advisors accountable to standards
Enforce process discipline and operational systems
Maintain strong shop culture and performance expectations
Monitor KPIs and adjust daily execution accordingly
Sales & Service Advising
Present recommended work confidently and ethically
Build value with customers and improve closing ratios
Increase ARO (Average Repair Order) and gross profit
Deliver a high-level customer experience
Lead by example in personal sales performance
PERFORMANCE METRICS YOU WILL OWN
Car Count
ARO (Average Repair Order)
Gross Profit
Technician Productivity
Closing Ratio
Customer Satisfaction
QUALIFICATIONS
3+ years experience as an Automotive Service Manager, Shop Manager, or high-performing Service Advisor
Proven sales performance in an automotive repair environment
Strong understanding of KPIs (ARO, GP%, productivity, car count)
Comfortable in a fast-paced, high-volume shop
Strong communication and leadership skills
Ability to hold team members accountable while maintaining culture
COMPENSATION & GROWTH
Competitive base salary
Performance incentives tied to production and sales
Significant earning potential for top performers
Clear growth path into higher-level operational leadership and multi-location oversight
This is not a passive management position. We are looking for a leader who produces, sells, and drives results.
TO APPLY
Submit your resume and include recent performance metrics (ARO, monthly sales volume, gross profit %, technician productivity, etc.).
If you are ready to lead, grow, and build at a high level — we want to hear from you.
Automotive Service Manager • Ann Arbor, MI, US