Project Leader
At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.
Why Vertiv is the best company for Field Service professionals :
- Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture
- Company leaders have many years of hands-on Field Service experience in this industry and many others
- Tremendous focus is placed on employee technical and leadership development
- Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning
- Competitive benefits include : Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO / Vacation Plan, Medical, Vision & Dental & more
- Abundant technical resources including 24 / 7 Technical / Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides
- Company-wide commitment to promoting a strong work / life balance
- An employer-of-choice for Veterans with technical backgrounds
The Project Leader will provide world class start-up leadership for large, high-profile orders of Liebert power equipment. The PL is the primary Vertiv Service representative for large jobs, from factory testing, through start-up, site acceptance testing, and project completion. The PL is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The PL is also required to maintain continuous communication with CRC, Area / District Offices, and Area Managers.
DUTIES & RESPONSIBILITIES :
Relies on extensive experience and judgment to plan and accomplish work related goalsRequires no direct supervisionLeads and directs the work of othersProvides guidance to others on complicated situationsFactory certified on a variety of products that interact with Liebert systems : Expert working knowledge of Electrical Power Distribution, Generators, Switchgear, Automatic Transfer Switches, et al.Represent Service at all post-sale, customer and contractor meetings for projects which the PL is assigned to by the Area ManagerCoordinate start-up and site testing activities for assigned projects before it beginsAttend Factory Witness Testing for assigned projects, represent Service in front of the customer, contractor, and consultantAssist contractors as required during installation of assigned projectsSupport start-up and site testing activities for assigned projectsProvide On-the-Job training and on-site direction to associates for assigned projectsConduct field customer training for assigned projects as requiredCommunicate with National Technical Support on equipment issuesKeep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service TipsOperate in a safe manner in accordance with published safety guidelinesMust wear appropriate PPE as per company guidelines and accordance with job dutiesAdhere to work hours policy guidelines "14 hours rule"Report all work related accidents or injuries within 24 hours to the appropriate personnelMust be a role model to fellow associates with regards to safety by setting a positive examplePoint out potentially unsafe conditions to a customer or contractor, as necessary and based on extensive experience, with the authority to halt work on a project until conditions are correctedCoordinate assigned project completion, customer training, and close-outProvide Time and Material quotes for customers or contractors for assigned projects, as necessaryCoordinate subcontracted services and equipment rentals for assigned projects, provide purchase orders to vendors as requiredGather all Service revenue (sales order and any additional PO's) & costs (labor, equipment, and subcontracted) for assigned projects and report to Power Technical Support for regular profit / loss reports to Service managementReview and process submittal drawingsLog all technical support telephone callsProvide accurate and timely reporting in accordance with published guidelinesMaintain company property according to company policiesProvide proper and adequate communication to internal and external customersProvide estimated time of arrival to the customer or contractor where applicableCoordinate and attend customer or contractor meetings as requiredMaintain customer satisfaction rates according to company guidelinesComplete all work in an efficient and timely mannerCapable of making strong decisions, technical and commercial, under pressureProperly evaluate site and equipment for appropriate billing statusMaintain productive utilization rate according to company guidelinesAdhere to company dress code and safety regulationsUnderstand and comply with company startup / escalation process and proceduresIn all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associatesMaintain proper and adequate level of internal communicationsAbility to communicate with all levels within the organization - Managers, co-workers, Support Services, sales, electronic communications, et al.Conduct themselves in a high degree of professionalism, and of service deliveryAbility to handle stressful situations and provide a calming effect to customerHigh level of diplomacy when interacting with internal and external customersKNOWLEDGE, SKILLS & ABILITIES :
Required experience (one or more of the following)Job progression requirementsInterpersonal SkillsMastery of electrical / electronic test equipment and theoryMust be able to read and interpret electrical one-line diagrams and blueprintsIn all aspects of the job, need to lead by example, and held to a higher standard of conductTechnical skillsStrong skill sets :Computer skillsMechanical aptitudeWORKING CONDITIONS :
Minimum of 90% domestic travel is required.International travel as directed by Power Technical Support or Field OperationsHour / Day on-call availability through a national paging systemFlexible schedules (weekends, evenings, and holidays)Valid driver's licenseValid U.S. passport requiredDeployable in the event of emergenciesPHYSICAL REQUIREMENTS :
While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.
Notes : Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS : Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us