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Customer Service Representative

Customer Service Representative

New Jersey StaffingEast Brunswick, NJ, US
5 hours ago
Job type
  • Full-time
  • Part-time
Job description

Customer Service Representative

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional support to our customers, ensuring their needs are met with efficiency and professionalism. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to analyze information effectively.

Duties :

  • Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of customer satisfaction.
  • Provide accurate information regarding products and services, assisting customers with their needs.
  • Process orders, handle returns, and manage customer accounts using office software and data entry systems.
  • Analyze customer feedback and data to identify trends and improve service delivery.
  • Collaborate with sales and support teams to resolve issues and enhance the overall customer experience.
  • Maintain detailed records of customer interactions in our computerized system.
  • Assist in training new staff members on customer service protocols and best practices.

Experience :

  • Previous experience in a customer service or call center environment is preferred.
  • Proficiency in data entry and familiarity with office software applications is required.
  • Bilingual candidates are highly desirable to better serve our diverse clientele.
  • Strong analytical skills with the ability to assess situations and provide effective solutions.
  • Excellent typing skills with attention to detail for accurate documentation.
  • A background in sales or customer support can be beneficial for this role.

    • Join us as we strive to deliver outstanding service while fostering a positive work environment!

    Job Types : Full-time, Part-time

    Pay : $25.00 - $30.00 per hour

    Benefits : All of our employees are valued and receive a competitive wage; full time team members are also offered a comprehensive benefit package which includes : Medical, Dental, Vision, Life and Disability Insurance / Flexible Spending Accounts Paid Time Off Plan New Pet Insurance Discount available DailyPay option available! - Get your pay, when you need it. Purchasing Power - online purchase / payroll deduction Tickets at Work - entertainment ticket discounts Employee Assistance Plan - easy-to-use services to help with everyday challenges of life (available for all employees and their families) Helping Friends Foundation - our employees' hardship / crisis fund Auto and Home Insurance - employee discount available - payroll deduction! In-facility education programs and more!

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    Customer Service Representative • East Brunswick, NJ, US