Customer Service Representative (Hybrid)

Customer Service Representative (Hybrid)

Hybrid Role : Two days / week in office, the remainder of the week from home.

Training : Temporary training schedule Mon-Fri 8 : 30-5 : 00 for approximately 4 months. The training is also hybrid. Permanent schedule begins upon completion of training program.

Market Range 3 / 40 hours per week / $38,400 - $51,900

Available schedules :

• Tuesday to Saturday 2 : 00pm - 10 : 30pm
• Sunday to Thursday 11 : 30am - 8 : 00pm
• Tuesday to Saturday 12 : 30pm - 9 : 00pm
• Monday to Friday 9 : 30am - 6 : 00pm
• Tuesday to Saturday 9 : 30am - 6 : 00pm
• Sunday to Thursday 9 : 00am - 5 : 30 pm

If your shift does not include working weekends, you will be placed on a weekend rotation. This will include a Saturday every 4-6 weeks for 4 hours.

Benefits & Perks :

The Customer Service Representative (CSR) is often the first point of contact with NYCM. This is our opportunity to create lasting impressions through courtesy and professionalism. The CSR provides each customer a positive experience while making personal connections, delivering accurate information and striving for first call resolution. The CSR embraces our company culture with enthusiasm while thriving in a fast paced call center. It is our vision to build lasting relationships one customer at a time! Every interaction is an opportunity to touch someone's life. The smallest positive gesture can turn around the worst moments.

Duties & Responsibilities :

Experience & Education :

Qualifications / Skills :

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.