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Operations Implementation Specialist

Operations Implementation Specialist

Southern Veterinary PartnersBirmingham, AL, United States
16 hours ago
Job type
  • Full-time
Job description

Overview

Join the team that supports the teams. At Mission Pet Health's Home Office in Birmingham, AL, our purpose is to provide world-class support to our network of 850+ animal hospitals nationwide. We manage the business side of veterinary medicinefrom Finance and HR to IT and Marketingso our 20,000+ hospital teammates can focus on what they do best : providing exceptional care to pets and their families.

We are a veterinarian-led, people-focused, and pet-obsessed organization, founded on the belief that local practices thrive with autonomy and excellent support. Our award-winning culture is powered by our WAG values : W ork Together, A maze, and G row. This philosophy has helped us be recognized by Newsweek as the #1 Most Loved Workplace in Healthcare and #11 in America for 2024.

Whats in it for you at our Home Office?

When you join our team, youre not just starting a job; youre building a career with a tangible, lasting impact. You can expect :

  • Unparalleled opportunities for personal and professional development.
  • Industry-leading benefits in a culture where your well-being comes first.
  • The chance to apply your expertise to support the future of veterinary care on a national scale.

Were on a mission to be the greatest veterinary company in the world, anchored by the incredible talent in our Home Office. If you're ready to make a difference for thousands of veterinary professionals and countless pets, wed love for you to be a part of it!

About Mission Pet Health

Mission Pet Health is a veterinarian owned and managed network of animal hospitals with the common goal of providing the highest quality care to our clients pets. Mission Pet Health is looking for a motivated Operations Implementation Specialist to join our rapidly growing company in Birmingham, Alabama. The person is an integral member of our Implementation Team. The Specialist will be responsible for coordinating activities and resources in support of multi-departmental projects. This individual will collaborate with other departments within the organization.

Mission Pet Health is an exciting, rapidly growing company dedicated to improving lives through personalized care. This serves the foundation for every decision that we make from striving for exceptional client service to having the best people, processes, knowledge and tools that allow us to be better today than we were yesterday. As part of the Mission Pet Health team, you will play an integral role in shaping the future of our organization.

You will be joining a cause you can be proud of as well as an Implementation Team that has plenty of fun while performing at a high level.

Responsibilities

  • Manage project activities for multiple projects simultaneously
  • Partner with Clinical Ops VPs to determine Initiative Priorities, Performance Expectations, and Project Timelines
  • Use Leadership Team inputs to plan and execute Clinical Operations Events
  • Regularly communicate and provide accountability for Project Statuses and Tasks to Regional Directors
  • Launching, maintaining, and continuously improving Clinical Operations Initiatives
  • Lead and manage project documentation
  • Oversee excellent (internal) client experience within Clinical Operations Project Platforms
  • Prepare and maintain detailed project status reports
  • Act as a key point of contact on defined initiatives
  • Preparing and leading Project Meetings as well as ensuring project meeting notes are captured and recaps are prepared for distribution to the project team
  • Regularly communicate with key stakeholders and Field Leaders on Initiative Launches, Updates, Performance, and Execution
  • Requirements

  • Bachelors (Preferred)
  • Reside in Birmingham (required) ~90% in-office working schedule (less than 10% of time, travel)
  • Confident communicator (i.e. hosting Webinars, leading meetings with executives, leading conference calls, speaking to larger groups in-person, etc)
  • Intrinsically motivated self-starter, initiator
  • Solid organizational skills, including multitasking and time-management
  • Strong client-facing and teamwork skills
  • Excellent verbal, written and presentation skills for varying audiences
  • Competency in Microsoft and Google applications - including Excel / Sheets, Word / Docs, and Powerpoint / Slides
  • Benefits

  • Online discount platform
  • Collaborative team of people who live out our WAG values (work together, amaze, grow)
  • Competitive salary
  • Health, dental + vision insurance
  • 401K with a company match
  • Life insurance, short-term disability, and telemedicine
  • Upward mobility and growth opportunities
  • Generous paid time off and company-wide holidays
  • Discounted veterinary care for your four-legged family members
  • An opportunity to make a valuable impact on over 800 veterinary hospitals nationwide
  • #J-18808-Ljbffr

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    Implementation Specialist • Birmingham, AL, United States

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