Technical Program Manager, Labs (Salt Lake City)

Job Opportunity At WGU

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is : Grade : Technical 410 Pay Range : $140,200.00 - $217,200.00

Job Description

Job Duties

• Works collaboratively with other Program Managers, Product Managers, Product Leaders, Senior Engineering Managers, Architects, business, and Ed Tech stakeholders to identify and ensure strategic alignment, track and resolve dependencies, and promote successful conflict resolutions.
• Builds cross program / team relationships.
• Facilitates the implementation of and leads program governance.
• Tracks and reports on program health and delivery progress.
• Implements measurement systems that provide empirical insights into value delivery and opportunities to improve. Limits work in progress and ensures successful commitments and objectives that are outcome and impact based.
• Drives toward continuous operation improvement through analysis of data and inspecting and adapting practices.
• Is bold and data-driven when uncovering and communicating issues.
• Collaborates with Product Managers, Technical Leaders, and other key stakeholders to create and maintain a program roadmap of value-based and outcome-driven deliverables that align tightly with organizational strategy.
• Focuses on communication and documentation of objectives to maximize transparency and alignment.
• Asks the difficult questions that drives the successful delivery of outcomes.
• Actively participates in community development of project and agile roles and the establishment of and adherence to guardrails, policies, and best practices.
• Acts as an agent of change as we strengthen our agile mindset across the organization. Works with Agile Coaches and Scrum Masters to continuously improve agility and foster an environment of self-organization and highly accountable teams.
• Supports teams with meeting their commitments through removal of impediments and facilitation of resolution and action-oriented conversations.
• Works with leadership to establish and facilitate value-add Program Increment (PI) events on a recurring and predictable cadence.
• Performs other job-related duties as assigned.

KSAs