Customer Solutions Manager

Job Posting

Responsibilities :

Customer Enablement & Onboarding Leadership :

Design and execute tailored onboarding programs, guiding customers through solution deployment and aligning technical implementation with their business objectives.

Adoption Engine Development :

Build and optimize customer adoption frameworks, playbooks, and self-service resources to accelerate usage across engineering and manufacturing teams and demonstrate measurable ROI.

Technical & Domain Expertise :

Serve as a trusted advisor on manufacturing data flows, engineering workflows, and systems integration with deep product mastery.

Customer Partnership & Advocacy :

Cultivate executive-level relationships, ensure high satisfaction and retention, and position customers as references.

Scalability & Process Innovation :

Develop repeatable tools, templates, and automation to support onboarding and adoption at scale; collaborate with product, engineering, and go-to-market teams to refine processes.

Feedback Loop & Risk Mitigation :

Proactively surface customer insights to influence product roadmap; identify and resolve risks before they escalate.

Cross-functional Leadership :

Partner with sales, support, product, and engineering (often across time zones) to deliver seamless customer outcomes and internal alignment.

Qualifications :

10+ years of experience in B2B SaaS, with at least 3 years in a customer-facing technical or solutions role (e.g., Solutions Engineering, Customer Success, Technical Account Management, Consulting, Product Management).

Proven track record of building onboarding programs and adoption engines in engineering or manufacturing environments.

Hands-on experience implementing or supporting complex systems such as MES, ERP, PLM, or similar.

Domain familiarity with aerospace, defense, energy, or hardware-intensive industries.

Exceptional communication, stakeholder management, and consultative skills, able to influence technical and executive audiences.

Strong process design and analytical thinking; comfortable building tools (e.g., dashboards, workflows, templates) for scalability.

Ability and willingness to travel up to 50%.

Benefits :

Equity We know that our employees are the reason we succeed. To give everyone a stake in our future, we are pleased to offer equity in the form of stock options to all regular, full-time employees.

Comprehensive benefits program including subsidized medical, dental, and vision insurance.

Company-paid life and disability insurance.

401(k) plan with employer match.

4 weeks' Paid Time Off.

Holidays 10 days (including an end-of-year closure).

Paid Family / Parental Leave.

On-site gym or monthly wellness stipend (depending on location).

Dog friendly offices!

Compensation :

Base Salary Target : $120,000 $165,000. This role is also eligible for additional variable compensation based on customer retention, adoption metrics, and team performance goals.