Customer Service Representative

Under general supervision, is responsible for professional staff work of routine through average difficulty in relieving an executive of Administrative detail; and performs related work as required. The following are examples of the major duties that will be needed from this position:

• Phones

o Answering a multi-line phone

o Screening and directing calls

o Providing basic customer service to callers

• Distributing faxes and mail

• Maintaining shared inboxes

o Printing, filing, and distributing CDC reports

o Drafting, requesting approval for, and sending all staff emails

• Keying, tracking, and following up on maintenance requests

• Keying, tracking, and following up on IT-related requests

• Maintaining 7th floor conference room

o Tidying room at the end of the day

o Assisting with AV, as needed

o Approving or rescheduling meetings, as needed

• Assisting with conference room scheduling (other conf. rooms)

• Managers' Meeting minutes

Preparing newsletter

Preferred Education and Experience: Graduation from an accredited college or university with a bachelor's degree; and at least one year qualifying full- time increasingly responsible sub-professional experience or paraprofessional or professional experience. Experience may substitute education on a year for year basis.