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Field Service Projects Coordinator

Field Service Projects Coordinator

ALKAR-RAPIDPAK, INC.Lodi, WI, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description :

General Summary : Assist in augmenting and supporting the day-to-day logistics for coordinating the commissioning, innovation and servicing of Alkar product lines. Direct, assist, and conduct on-site operational and technical evaluation and training.

Principal Accountabilities :

  • Coordinates and supports daily logistics of various service technicians and field service-related operations and activities including service visits, start-ups, and field renovations.
  • Works from schematics, diagrams, written and verbal descriptions, layouts, or detailed plans to support technical, project and engineering team members in the testing, innovation and troubleshooting of Alkar equipment.
  • Functions as liaison between Service and other departments to facilitate smooth and fluid collaboration to ensure adherence to timelines, budgets, and safety protocols.
  • Assists in innovation of existing and new product lines.
  • Conducts on-site customer training including proper operational and equipment maintenance procedures of equipment.
  • Acquires, assembles, and prepares data and reports for analysis of product failure trends and service issues.
  • Support the promotion of Service contracts on new and existing ALKAR equipment.
  • Performs additional assignments as requested by Director of Field Services.

Knowledge, Skills and Abilities Required :

  • Minimum two-year associate degree in Industrial Maintenance, Mechatronics, Electro-mechanical Technology or related technical training.
  • Understanding of Project Management skills and deliverables.
  • Excellent analytical and problem solving, verbal and written communication skills along with interpersonal skills to work effectively with peers and customers.
  • Proficient in working in System Applications programs such as SAP, MAPICS, SM, SMARTSHEET, etc.
  • Controls literate; preferably Allen Bradley. Needs to understand basic PLC troubleshooting skills.
  • Prefer minimum of three to four years trouble-shooting and supervisory experience in manufacturing equipment including commissioning and field service experience.
  • Previous experience with air balance, temperature control or commissioning of gas, steam, thermal oil and microwave heated equipment preferred.
  • Knowledge of meat process testing and sampling preferred but not required.

    • Areas Supervised :

  • Various field service teams or projects as required and directed by Director of Field Services.

    • Scope Data (budget accountability, operating revenues, organizational unit responsibility, number of employees supervised, other pertinent numeric data) :

  • Interacts directly with customers.
  • Assists with organization of service and support to all Alkar product lines.
  • Carries out assignments that vary from semi-routine to complex in nature with minimal immediate supervision.
  • Works with accounting to track data, costs and labor hours associated with particular projects.
  • Assist in generating Service estimates and budgetary estimates for Projects.

    • Description of physical working environment :

  • Over shoulder work - limited to 1-10% of work activity.
  • Office – sitting at computer and using phone more frequently.
  • Production areas - extended standing required.
  • Production areas - Climbing, ladders, stairs, catwalks and equipment etc. will be required.
  • Field sites – Walking on plant rooftops to a rough construction site may be required. May be required to work around ammonia lines in production and cooler areas.

    • Domestic and International travel required.

  • Approximately 35%.
  • Must possess a clean driving record.
  • Be able to obtain a PASSPORT and VISA status for international and domestic travel.
  • Not have had a VISA or PASSPORT declined or revoked in any country.

    • Requirements :

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    Project Coordinator • Lodi, WI, US