Installation Manager

Installation Manager

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members' personal and professional growth, and celebrating our differences. We are committed to an inclusive workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they're most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.

Renewal by Andersen has an Installation Manager opening with our Central North Carolina team! The Branch Install Manager manages the installation process, including technical measurement, warehouse, installation, and service, to ensure homeowner delight, efficiency, and appropriate resource capacity in a major market. The Installation Manager ensures that installation process associates are prepared and able to deliver flawless installation and Signature Service the first time.

Primary Responsibilities :

• Ensure homeowner delight, as measured through customer satisfaction surveys, by training and coaching associates on technical capabilities and customer service.
• Research and / or develop new processes to increase efficiency and homeowner satisfaction.
• Regularly visit homeowner work sites to audit and execute existing / new processes.
• Meet or exceed homeowner expectations on the timing of installation processes by having a capable workforce available to meet demand fluctuations.
• Executes recruiting efforts as needed to meet workforce requirements.
• Meet or exceed planned margins and revenue dollar goals by having a capable workforce and using outsourcing as appropriate.
• Work closely with sales and customer process functions to ensure resources are aligned, in a proactive manner, with demand fluctuations.
• Executes the safety initiatives of the installation process associates to ensure safe practices are in place and are followed.
• Ensure that all regulatory required training is completed as appropriate.
• Participate as a team member on the CORO safety committee.
• Ensure that all regulatory procedures and / or requirements impacting the installation process are met.
• Executes supply chain function strategy within the branch with oversight responsibility of shipping, receiving and purchasing. Responsible to ensure corporate purchased programs and vendor relationships are utilized appropriately to ensure compliance and cost containment.
• Directly supervise installation process associates including performance planning, fostering open communication and answer team concerns and questions.
• Participate, as a team member, with the CORO leadership team to ensure alignment and open / timely communication.
• Manage independent contractors (including contracts, selection and training) to ensure that appropriate installation process capacity exists.
• Routinely works with homeowners to resolve installation process issues.

Direction Of Others :

Directly manage all associates involved in the installation process.

Qualifications And Skills :

Salary Information :

Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $98,047 - $151,973 in salary, plus an annual incentive.

Culture And Benefits :

Who we are is not just what we do but why we do it. Ultimately, we do what we do to make a difference. Renewal by Andersen is united by a goal to make a difference in the lives of our homeowners, our colleagues, our families and our communities. Our team members have a passion for what we do and are empowered to exceed expectations and deliver delight not just at work, but in our communities. Our teams across North America invest in all those they interact with because Renewal Cares. It's who we are; we are one network of Difference Makers.

Benefits include, and are not limited to :

Profit Sharing : In 2025 Andersen has set a profit sharing target of $3,500 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Visa Sponsorship : At this time, we are not sponsoring candidates for work authorization in this position. Should you independently secure work authorization, please consider applying to this position.

Equal Opportunity Employer : Andersen Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristics protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.