Provider Engagement Manager

Job Description

Job Description

The Provider Engagement Manager (PEM I), is an integral role at Vatica, responsible for overall practice success, including but not limited to provider satisfaction, engagement / adoption, and performance management. This role provides critical support to contracted practices in the assigned market. Passion for exceptional customer service and experience developing and maintaining relationships with C-suite, office staff and providers in primary care practices, large health systems and physician organizations is required. Through cross-functional collaboration, the PEM I is responsible for improving provider satisfaction, quality and risk adjustment performance in the Vatica Health program, thus impacting overall patient outcomes. This individual should be very comfortable and confident presenting data driven insights and metrics on a regular basis. The role of the PEM I is vital to Vatica’s continued success and growth. Please note that travel is expected for this role in your assigned territory.

Responsibilities

• Collaborate with C-Suite leadership, doctors, staff and key external stakeholders to maintain and cultivate relationships.
• Develop strategic, comprehensive, provider-specific plans to advance risk adjustment and quality performance, participation and provider satisfaction.
• Proactive identification of performance improvement opportunities through analysis and discussion with subject matter experts; influence provider behavior to achieve key performance metrics.
• Develop effective improvement plans for practices that are not meeting performance goals.
• Improve the rate of active participation among all contracted practices, at the individual provider level.
• Contribute to the achievement of 99%+ provider retention year-over-year.
• Follow standard protocols and leverage Job Aids, workflows, and other tools to ensure providers’ questions and concerns are addressed in a timely manner.
• Contribute to the achievement of 99%+ provider e-signature on Vatica encounters within client specific Lock parameters.
• Leverage technology, and best practices, to deliver provider-centric service.
• Receive, assess, and research all questions, concerns and complaints received from contracted practices. Work cross functionally to research concerns and complaints and achieve “win-win” results for practices, clients and Vatica.
• Immediately seek assistance and guidance from leadership, or other supervisory staff, to resolve escalated and complex provider service issues and complaints.
• Fully document all interactions, and communications, with practices in Salesforce (and other tools, as appropriate).
• Drive incremental improvements in provider satisfaction scores (measured by NPS or other methods) year-over-year, in accordance with corporate OKRs.
• Support interdepartmental projects.
• Contributes to, and executes, all responsibilities assigned to this role.

Requirements

Competencies : Action Oriented

Collaborates

Communicates Effectively

Situational Adaptability & Flexibility

Customer Focus

Instills Trust, Demonstrates Self-awareness & Interpersonal Savvy

Benefits

WORKING AT VATICA HEALTH ADVANTAGES

Prosperity

Good Health

Happiness

The salary for a position is typically determined by multiple factors such as the individual's qualifications, experience, skills, and location. The projected compensation range for the position may vary based on these factors and could range from $90,000 to $100,000 (annualized USD). However, this estimate represents just one aspect of our total compensation package offered.