End User Technical Support Analyst
AbacusBaton Rouge, LA, United States30+ days ago
Job type
- Full-time
Job descriptionProvide onsite technical support including desktop imaging and deployment of end user devices with Windows 10 / 11 or Apple MacOS and iOS operating systems. Provide end user device support including hardware and software troubleshooting, installation, and replacement of products and components. Provide remote software and device support and problem resolution which includes troubleshooting, installation and configuration. Device support includes Mac and Windows desktops and laptops, network and desktop printers, VoIP phones, Wireless Access Points, Local Area Network hardware. ssist with Microsoft M365 Sharepoint and OneDrive content management ssist with Microsoft M365 Office applications support Experience installing new computer hardware, software and peripherals Experience deploying, configuring and managing Windows 10 / 11, MacOS, iOS and Android devices 4+ years in onsite end user hardware and software technical support Basic experience installing and troubleshooting local area network and wireless network hardware components and cabling Experience supporting and managing VoIP phones Experience administering or supporting Microsoft Sharepoint, OneDrive and Office products
The employees will be working with Office of Technology Services (OTS), State of Louisiana. The primary work locations (100% onsite) will be :
- State Capitol Building - 900 North Third Street, Baton Rouge, LA 70802
- Governor's Mansion - 1001 Capitol Access Road, Baton Rouge, LA 70802
Technical Support Analyst (2 Resources)
The scope of the proposed services will include the following :
Expertise and / or relevant experience in the following areas are mandatory :
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User Support Analyst • Baton Rouge, LA, United States
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