Field Service Engineer

Job Description

Job Description

Hino Motors Manufacturing is an OEM that assembles trucks in West Virginia, automotive components in Arkansas, and operates a parts distribution center in California.

We are currently seeking a Field Quality Specialist / Field Service Engineer, Quality Assurance for our corporate headquarters located in Novi, MI reporting directly to Field Quality Assistant General Manager. This individual will be responsible for investigation of field quality and / or design related deficiencies for Hino trucks in the US and Canadian markets.

Key Responsibilities :

• Analyze field issues identified in the United States and Canada.
• Track all issues that fall under core responsibility through completion including the consolidation of documents created and gathered throughout the investigation process.
• Independently review, analyze, and organize warranty data as well as other field data sources as it relates to quality deficiencies in the field.
• Measure components against drawings and specification sheets to confirm deficiencies.
• Hands-on testing of failed components to aid in root cause analysis including the documentation of all test results and findings.
• Travel to Hino dealerships, body builders, or customer locations to evaluate vehicles and collect data and / or parts.
• Travel to a variety of manufacturing facilities to review and evaluate their manufacturing process and quality confirmation processes.
• Author reports for field activities that include but that are not limited to off-site supplier trips, vehicle investigations, and warranty analysis.
• Liaison between Hino US and Canada plants, suppliers, and Hino Japan.
• Provide hands-on (on-site / off-site) technical support for quality related projects, as well as other engineering lead projects when necessary.
• Develop and author technical work procedures

Education & Experience Requirements :

Required Skills :

Travel Requirements : Up to 35% domestic and international (Canada) travel.

To be considered for this role, the candidate must already have the legal right to work in the United States without requiring visa sponsorship.

Hino Motors Manufacturing U.S.A., Inc. (HMMUSA) requires all new hires to successfully pass a post offer-employment drug screen and background check prior to beginning employment.

All new hires must provide proof of eligibility to work in the U.S.A. within their first 3 days of employment. HMMUSA uses E-Verify.

Hino Motors Manufacturing U.S.A., Inc. (HMMUSA) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, HMMUSA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.