Sales Manager

Sales Manager

The Manager Sales is responsible for attainment of assigned goals tied to the overall performance of the hotel and casino / hotel combined event space. The individual will be responsible for effectively soliciting and securing new accounts and retention of current accounts. The Manager Sales will work in conjunction with the Director Sales to achieve The Landing Hotel's revenue and market share goals, Rivers Casino's event space, and ancillary revenues proportionately associated with occupied guest rooms.

Essential Job Functions :

• Target / solicit, negotiate and close new and repeat business for hotel group blocks, with or without associated event / meeting space and catered food and beverage requirements.
• The Sales Manager will work in conjunction with the Director of Sales, Sales Managers, Sales Coordinator, Operations Leaders and other key personnel to achieve or exceed revenue, market share, and client satisfaction goals in accordance with goals established by property's budget and business plan.
• Goals may include (but not limited to) solicitation / prospecting, site tours, client entertainment, community engagement, guest room group blocks, annual business-travel / Corporate preferred account, ADR, catering food and beverage, meeting room rental, audio-visual equipment rental, broadband, and other associated ancillary revenues.
• Responsible for bookings, handling inquiries, developing contracts, obtaining payment information to hold reservations, faxing information and all guest related details for the booked event.
• Seeks ways to increase bookings through internal and external sources by acting as a promoter of the Hotel and Casino facilities, highlighting all amenities with casino hosts, event planners, local businesses etc.
• Regularly evaluate competition, including SWOT analysis (strengths, weaknesses, opportunities, and threats) to continually improve sales strategies.
• Must have own reliable transportation and possess a valid state driver's license in order to make sales calls.
• Monitor and evaluate trends within the assigned market segment.
• Approach all encounters (written and in-person) with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Adhere to Rivers Casino's / The Landing Hotel's established regulations and company standards, including catering and meeting service standards.
• Develop a full working knowledge of the operations and policies of the banquet department, event space, hotel and applicable departments.
• Maintain strong visibility in local community and industry organizations as assigned / applicable.
• May assist in implementing and / or participating in special promotions relating to direct sales segments i.e. sales blitzes etc.
• Attend daily / weekly / monthly meetings and any other functions required by leadership.
• Capture competitors' accounts through networking, research and reader board surveys.
• Acquire referrals from existing accounts.
• Utilize yield management techniques by profitably negotiating room rates and function space, and catered food and beverage commitments.
• Maintains well-documented, accurate, organized and up-to-date file management system.
• Develops customer profiles and maintains an effective trace system.
• Represent themselves and the company with the highest level of professionalism, embodying the core values of having fun, creating memorable customer experiences, with respect and integrity.
• Exhibit a positive and involved team attitude to all hotel departments and maintain open communications with all co-workers.
• Displays a neat, clean, and business-like appearance at all times.
• Strong knowledge of the local market and similar facilities in the region. Research and understand demand generators, new sources of business, internet as a prospecting tool, community involvement and networking to establish and grow business
• Maintains the master calendar for event functions in all spaces of the casino and hotel.
• Work with Marketing on developing sales collateral in both print and digital formats.
• Up sell amenities and menus. Communicate all changes or additions with the food and beverage team.
• Communicates efforts and bookings with the Management teams as to not double book restaurants.
• Communicates group information to external departments and ensures the property management team and all affected departments are aware of the planning and upcoming events.
• Takes all steps necessary to ensure the financial and reputational success of all sales events.
• Ensures flawless internal control and regulatory compliance leading to perfect internal and external department audits.
• Ensures that all bookings are taken accurately and are effectively communicated to the management team.
• Coordinate special requests with applicable operating departments and outside vendors to ensure smooth execution and to exceed guest expectations.
• Follow up with each client regarding their experience and provide feedback to the management team.
• Must develop short and long term goals and is proactive in meeting goals.
• Assists in taking responsibility for handling guest complaints, resolving with or without management approval.
• Be willing to work weekends, nights and holidays depending on business needs.
• Maintains a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur.
• Perform any other job related duties as assigned.

Qualifications : (Knowledge, Skills, and Abilities) :