Help Desk Analyst

Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our client located in Quantico, VA. The ideal candidate will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and a track record of meeting or exceeding contractual service level agreements.

This position offers great growth opportunities to other IT fields, such as Security Operations, Information Assurance, System Administration, Network engineering, and Unified Communications.

Responsibilities :

• Provide technical support and troubleshooting assistance to end-users
• Initiate and resolves service request / problem incidents
• Install, configure, and maintain computer hardware and software
• Assist with the setup and maintenance of user accounts and permissions
• Works with system administrators and developers to ensure services / incidents are completed
• Document all support activities and resolutions in the ticketing system
• Follow standard operating procedures for incident management and escalation
• Provides an outstanding customer service experience in a variety of circumstances across all organizational levels

Requirements :

GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package.

Competitive Compensation

Paid Time off includes 10 federal holidays and 15 additional days.

Bereavement Leave

Parental Leave

Company Paid STD and LTD

Life and AD&D Insurance

Medical, Prescription, Dental, and Vision Coverage

401k Savings and company match

Employee referral program

If you are a motivated individual with a passion for providing technical support, we want to hear from you! Join our team as a Help Desk Analyst and help us ensure smooth operations for our end-users. We offer competitive compensation, professional development opportunities, and a supportive work environment. Apply now to take the next step in your IT career!