Office Coordinator
Memorial Sloan Kettering is a leading healthcare organization dedicated to fighting cancer and providing exceptional care to patients. Our Office Coordinators are the first point of contact for our patients and play a vital role in supporting multidisciplinary clinical teamsincluding physicians, nurses, and advanced practice providersto ensure efficient clinic operations and a positive patient experience.
Do you want to have a meaningful impact on the lives of patients? Join us and be part of our mission to transform cancer care. Apply now to make a difference!
Role Overview :
- Serve as the main administrative support for practice providers in the department
- Answer assigned phone lines promptly and professionally, directing calls appropriately and prioritizing effectively
- Organize and maintain shared communication software tools for the clinical teams, ensuring timely responses and clear communication
- Coordinate appointments, tests, consultations, treatments, and surgeries according to medical urgency, providing clear instructions to patients
- Prepare various documents, including memos, correspondence, reports, and presentations, adhering to mandated formats and readability standards
- Manage authorizations and reimbursements for physician travel and meetings, maintaining licensures and memberships for attending physicians
Key Qualifications :
Experience in customer service / patient service is strongly preferredStrong communication skills and ability to work in a rapid, high-stakes environmentInclusive collaboration skills to work effectively within a multidisciplinary teamExperience working in EPIC is a plusCore Skills :
Motivated and detail-oriented, with a passion for delivering excellent customer service in a medical office settingAble to thrive in a fast-paced, complex environmentAdept at handling high phone volume and stressful situations with professionalism and compassionOrganized and able to hold yourself and your team accountable to follow up on tasks in the appropriate timeframesAdditional Information :
Location : MSK Westchester, 500 Westchester Avenue, West Harrison, NYSchedule : Monday Friday, 9 am 5 pm, hybrid schedule after training, based on departmental needsTraining : 2 weeks of classroom training in Manhattan at the beginning of employmentPay Range : $23.54 - $35.44 FSLA Status : Non-Exempt
MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.
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