Communications Officer

This position is responsible for assisting in the dispatch of emergency services. This job is a safety sensitive position that will require a pre-employment drug test and subsequent random drug and alcohol testing in accordance with Barrow County Drug and Alcohol Free Workplace.

MAJOR DUTIES

• Answers emergency and non-emergency phone calls for service; determines nature of the call and the type of assistance needed.
• Utilizes the Computer Aided Dispatch System to record, track, log, and assign calls to appropriate personnel.
• Relays information over county-wide emergency communications radio system to appropriate emergency response personnel according to department policies, procedures, and guidelines.
• Assists callers in high-stress situations such as domestic violence, suicide threats, medical emergencies, burglaries and robberies, auto accidents, and other incidents.
• Performs multiple tasks simultaneously such as talking to callers on the phone or radio and typing information into the computer.
• Receives, monitors, and dispatches radio traffic for law enforcement, fire department, emergency medical services, and other agencies.
• Dispatches appropriate agency personnel to incident locations according to established departmental guidelines.
• Enters data into and obtains data from the Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) networks.
• Calls businesses and the public as a support function to obtain or relay information to / from officers.
• Provides locations and directions to officers and the public using various mapping tools.
• Participates in annual training classes and courses to maintain certification.
• Participates in coordinating emergency response and assistance from external agencies.
• Notifies appropriate personnel and / or supervisor of critical situations, weather-related information, and problems with communications or computer equipment.
• Performs related duties.

KNOWLEDGE REQUIRED BY THE POSITION

MINIMUM QUALIFICATIONS

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