Direct Support Manager

Benefits:

• Annual team appreciation event
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Training & development
• Bonus based on performance
• Signing bonus
• 401(k)
• Free food & snacks

Benefits/Perks

• Competitive compensation
• Supportive work environment
• Career advancement opportunities
• Leadership growth potential
  
  

Job Summary
Grace n’ Care LLC is seeking an experienced Direct Care Operations Manager to coordinate and supervise direct support, behavioral health, and community-based service programs.
This role is responsible for staff supervision, service coordination, documentation compliance, and operational oversight for individuals receiving home care, ARMHS, IHS, PCA/CFSS, and related services.
The ideal candidate has prior experience supervising staff, working in home care or behavioral health, and is comfortable addressing performance issues, coordinating coverage, and communicating with counties or care coordinators. This position is not entry-level.






Responsibilities

• Supervise and support direct support professionals and behavioral health staff
• Monitor staff attendance, punctuality, and performance.
• Identify service gaps or open shifts and coordinate coverage.
• Address staff concerns, performance issues, and corrective actions.
• Review service documentation for accuracy and compliance.
• Ensure services align with approved Service Agreements (SAs).
• Communicate with county case managers and care coordinators.
• Support onboarding, training completion, and staff readiness.
• Ensure regulatory and program compliance at all times.
• Assist with operational problem-solving and daily service coordination.

Qualifications

• 2-5+ years of experience providing or supervising direct care or behavioral health services
• Experience in a lead, supervisor, coordinator, or manager role
• Background in home care, ARMHS, IHS, PCA/CFSS, or community-based services
• Strong communication, organizational, and problem-solving skills
• Comfortable working in a people-facing and leadership role
• Ability to work independently and manage multiple priorities
• Basic computer skills (documentation systems, scheduling, email, Microsoft Office)