Conference Services Manager

Conference Manager

Nestled on the shores of Lake Lanier lies the Lanier Islands Resort; the resort offers 282 rooms conveniently located throughout the 1,200 acres of the resort. This individual is responsible for coordinating all aspects of Conference Management (meeting space, audio visual, culinary, beverage, activities) as it pertains to a meeting, party or social event, all Food and Beverage requirements, recreational and leisure activities. In addition, they prepare Banquet Event Orders and Group Resumes. This role reports to the Director of Conference Services.

Create the desired conference and meet clients' needs through active communication, planning, and team leadership. The position has responsibility for the management of group room blocks assigned with a seamless turnover from sales.

• Create an atmosphere in all event management operations areas that meet or exceed guest expectations
• Sets a positive example for guest relations
• Interacts with guests to obtain feedback on product quality and service levels
• Responds to and handles guest problems and complaints
• Strives to improve service performance
• Attends and participates in all pertinent meetings
• Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction.
• Participate in the re-booking of repeat business by having a track record of long-term client relationships
• Comfortable with hotel site inspections and client presentations
• Excellent creative skills to provide innovative set-ups, menus, and functions for groups.
• Provide overall direction and coordination for detailed execution of all banquet event orders.
• Excellent knowledge of Delphi / Amadeus / Salesforce. OPERA knowledge a plus.
• Monitor group room blocks and pick up, for the purpose of forecasting and contributing to overall guest room sales efficiency.
• Generate detailed resumes for the operating departments
• Ability to work with outside vendors to ensure client satisfaction for all events / groups.
• Quantifiable knowledge of, and prior sales experience is essential.
• Minimum of 2-4 years' experience in hotel meetings and planning.
• Experience working with Delphi / Amadeus system.
• To perform this job successfully, an individual must be able to perform each Essential Duty and Responsibility satisfactorily.
• Service orientated demeanor with professional presentation skills.
• Must exhibit initiative, responsibility, flexibility, ethics and leadership.
• Ability to maintain organization in a changing environment.
• Ability to multi-task and establish priorities, leading and directing multiple projects while overseeing day-to-day operations.
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability and ethnic backgrounds.
• Must be able to communicate clearly and professionally in English with team-members, leadership and ownership, both in written form and verbally.
• The following strengths would be considered advantageous : high energy, entrepreneurial, encouraging, effective communicator, service driven and a strong business acumen.