Bronze Customer Order Specialist

Customer Order Specialist

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

The Customer Order Specialist plays an integral role in working with our pre-need client families, via phone and email, who have purchased a bronze marker at one of our cemeteries. The Specialist is responsible for concept design / layout of memorials to support the Company's marker storage initiative. This role works to consistently uphold established standards, maintain accuracy / integrity and ensure that all artwork and image files are properly maintained.

Job Responsibilities

• Conduct phone calls to existing client families to review their memorial selection and gather the details needed for the memorial / marker design to be manufactured and stored with our supplier
• Provide the highest level of customer service to both internal and external customers
• Using the company's internal point-of-sale system and our supplier's system research, design and submit bronze memorial / marker designs for approval by client family to manufacture and store
• Meet the weekly productivity goals set forth for the Bronze Memorial team
• Catalog, update and maintain digital library of all projects within established filing system
• Adjust priorities when appropriate and perform other job related duties assigned to meet team goals

Minimum Requirements

Education

Experience

Knowledge, Skills and Abilities

Work Conditions

Work Environment

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Physical Demands

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Work Hours

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