Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Free food & snacks

Opportunity for advancement

Paid time off

Parental leave

Training & development

ROLE DESCRIPTION :

As a Customer Service Representative with Dennis Stitt State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES :

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Create annual review appointments
• Facilitate onboarding with new customers

QUALIFICATIONS :

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Personal Lines or Life / Health License is required