CIE and Crisis Services Navigator

Job Title : CIE & Crisis Services Navigator

Reports To : Director of Community Programs

Job Status : Exempt, Full Time, Hourly

STATEMENT OF THE JOB

The Community Information Exchange & Crisis Navigator provides compassionate support to individuals and families seeking help by offering crisis intervention, information, and referrals to community resources. The position will facilitate communication and resource-sharing among various community organizations, agencies, and stakeholders to meet the needs of help seekers. This position also supports administrative and front desk operations, maintains accurate client and program data, and assists in coordinating communication between internal staff, community partners, and the public

ESSENTIAL FUNCTIONS

Crisis and Client Support

• Provide crisis intervention and emotional support by phone or in person, in accordance with agency procedures.
• Conduct client intakes, assess needs, and make referrals using the CIE database.
• Perform follow-up contacts to ensure clients are connected to recommended resources.
• Advocate for clients when needed to ensure effective access to services.
• Maintain accurate, confidential client documentation in compliance with policies and regulations.

CIE System and Partner Coordination

Community and Program Support

Requirements

Knowledge / Skills / Abilities

Working Conditions

PI578520d83c88-29952-39178619

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