Customer Service Rep

Customer Service Representative

Northwest Sales

Seattle, WA

The Customer Service Representative provides effective customer service for all internal and external customers.

How You Will Help

• Responsible for communicating with customers via phone, email, fax, etc.
• Provide timely and accurate information to incoming customer service orders, status, and product knowledge request
• Process customer orders, changes, and returns
• Resolve customer complaints by investigating problems, developing solutions, and making recommendations
• Work closely with the Operations Supervisor as directed
• Reviews and maintain customer database to track information on account information, statuses, orders, and lead times
• Provide timely feedback regarding service failures or customer concerns
• Work closely with Sales Representatives on quotes, status of orders, etc.
• Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor
• Perform other duties as directed

What You Will Bring

Qualifications :

Job Benefits

About Reliable Automatic Sprinkler Co., Inc

As a family-oriented private company, Reliable Automatic Sprinkler offers a welcoming and supportive work environment that values hard work, integrity, and teamwork. We manufacture all our fire protection valves and sprinklers in Liberty, South Carolina. This flagship advanced manufacturing facility houses our Product Development, Engineering, Quality Assurance, Manufacturing, Product Technology, HR, Marketing, Procurement, and Shipping teams. Our regional sales and distribution centers are across the U.S. and worldwide.