VP of Consumer Experience - Experience Insight

VP, Consumer Experience - Experience Insight

The VP, Consumer Experience - Experience Insight serves as a key member of the Consumer Experience Team. The VP, Consumer Insight leads our overall Experience Insight Strategy and is accountable for applying innovative and rigorous research methods that transform the insights function into a source of sustainable competitive advantage through actionable insights aligned with business goals.

Provide executive level leadership on National Consumer Insight, propelling our Net Promoter Score (NPS) growth and helping prioritize strategic efforts that have the greatest impact for our consumers.

• Bridge the partnership between our Data Science, Market Research, Design Research and Consumer Insight teams. Accountable for the voice of consumers as it relates to the experience.
• Provide matrix leadership to the Market-level Consumer Insight resources for robust analyses, simple communication, and actionable guidance to our Executive leadership. Identify and prioritize actions that drive a consumer centric culture, business outcomes and leader accountability for the markets / line of business.
• Ensure strategic and operational plans, communications, and other activities across all markets / lines of business are aligned and founded in consumer truth. Deliver organizational performance outcomes on time, within budget and aligned to Ascension's Strategic Plan.
• Oversee cross-functional projects and programs effectively and efficiently by escalating risks, tracking decisions, empowering decision makers, identifying interdependencies, building project plans and managing stakeholders.
• Recommend and provide ongoing analytical support for incentive-based consumer measures.
• Foster a culture of appreciation, belongingness, inclusivity, diversity and equity to drive the associate experience.

Education : Associate's degree / Bachelor's degree with 7 years of applicable cumulative job specific experience required, with 4 of those years being in leadership / management.

Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex / gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.