ServiceNow OSS Architect (Remote)

Position Overview

The Principal Architect is responsible for leading the design, implementation, and optimization of ServiceNow solutions within a telecommunications environment. This role will drive the architectural vision and roadmap, ensuring alignment with business objectives, industry best practices, and emerging technologies. The ideal candidate has deep ServiceNow platform expertise, extensive telecom experience, and strong leadership capabilities.

Key Responsibilities

• Develop and maintain the enterprise-wide ServiceNow architecture strategy tailored for telecom operations, including ITSM, ITOM, CSM, and custom modules.
• Serve as the primary technical authority for ServiceNow initiatives, guiding design, configuration, integration, and deployment activities.
• Collaborate with business stakeholders, IT leaders, and cross-functional teams to capture requirements and translate them into scalable ServiceNow solutions.
• Lead architectural reviews, solution design sessions, and technical workshops to ensure best practices and telecom-specific compliance.
• Oversee complex integrations between ServiceNow and telecom OSS / BSS systems, network management platforms, and external applications.
• Mentor and provide technical oversight to ServiceNow developers, administrators, and project teams.
• Establish and enforce governance frameworks for platform development, customization, and maintenance.
• Stay current on ServiceNow releases, telecom industry trends, and emerging technologies to drive continuous innovation.
• Support pre-sales activities and solution presentations for prospective telecom clients or internal stakeholders.

Qualifications

Desired Skills

Work Environment

This role may require occasional travel to client sites or company offices.

Salary and Other Compensation

Applications will be accepted until Dec 14th, 2025.

The annual salary for this position is between $100,000 - $150,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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