Product Support and Configuration -Warehouse Lending System - Remote US

Warehouse Financing Business Operations Support

SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve. At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local come join our team! This position will have a primary focus on day-to-day operational support of the Warehouse Financing business. Including but not limited to analytics of user requirements, procedures and solution design to maintain best practice use of the software application. Display strong knowledge of Warehouse Financing Solutions including collaboration with Technology and Product Support teams.

Essential Job Functions :

• Independently gather and analyze information from clients, recommend and deliver solutions, process database configurations and / or communicate use cases / requirements to the technology team for execution
• Owns the process of prioritizing and troubleshooting client questions, including communicating status clearly and proactively keeping the client apprised
• Analyze operational procedures and processes and suggest systemic and procedural solutions that meet their individual needs
• Produce, maintain, and enforce solution design standards, use of specification templates / documents and solution formation processes
• Ability to configure term sheets and rules in ProMerit; meet client requirements and deadlines
• Create, participate, and provide feedback in prospective client and internal documentation
• Manage time to Service Level Agreements agreed to with client
• Manage tasks related to warehouse financing in ProMerit as assigned
• Oversee professional and timely communication with clients via conference calls, Teams and email
• Coordinate meetings, send out meeting planners and take notes on calls
• Demonstrate ability to process client requests in a timely manner, pro-actively communicate steps to resolve issues and meet deadlines keeping management informed before a timeline expires
• Liaise with teammates to ensure seamless coverage of all client requirements
• Other activities as may be assigned by your manager

Qualifications / Requirements :